JENICE JONES
Palm Beach Gardens
Summary
Dynamic professional with extensive experience at YWCA of Palm Beach County, excelling in crisis intervention and individualized treatment planning. Proven ability to build therapeutic relationships and manage risks effectively. Skilled in communication and data documentation, fostering a supportive environment that enhances client well-being and promotes safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Counselor
YWCA of Palm Beach County
West Palm Beach
04.2024 - Current
- Assisted with crisis intervention services when needed.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Communicated with other staff to resolve problems with individual residents.
- Answered telephones and routed calls or delivered messages.
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
- Provided information on resident progress and development of case plans.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Responded promptly to any emergency situations that may arise within the residence.
- Made regular rounds to keep residents and areas safe and secure.
Risk Management Specialist
Palm Beach County Board of County Commissioners
West Palm Beach
07.2023 - Current
- Designed programs and protocols to control company loss and minimize adverse financial impact.
- Compiled and submitted regular reports to update senior management on operations and progress.
- Organized regular workshops focused on educating employees about identifying potential threats as well as methods for controlling them.
- Compared costs and benefits of different industry-specific securities to evaluate optimal choices.
- Reported findings on risk exposures to senior executives and board of directors.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Provided guidance on best practices in managing enterprise-wide risks including market, credit, liquidity, reputational and operational risks.
- Verified reports for completeness to conform with established regulations and procedures.
- Analyzed areas of potential risk to assets, earning capacity and organizational success.
- Assisted sites with incident claim reporting, discussing such issues with departmental leadership.
- Participated in training sessions designed to educate staff on importance of effective risk management principles.
Medical Billing Supervisor
Mount Siani Hosp
Jupiter
12.2018 - 10.2023
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Managed day-to-day operations of the medical billing team including setting goals, assigning tasks.
- Maintained up-to-date knowledge of CPT and HCPCS codes, Medicare regulations, and other third-party requirements.
- Organized information for past-due accounts and transferred to collection agency.
- Reviewed claims prior to submission to determine accuracy and completeness.
- Monitored accounts receivable reports on a weekly basis to ensure timely payments from insurers.
- Completed and submitted appeals for denied claims.
- Reviewed claims for coding accuracy.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Resolved any billing issues that arose in a timely manner.
- Input details into accounts and tracked payments.
- Collaborated with physicians, coders, and other staff to ensure accuracy of patient records.
Education
Associate of Science - Health Administration
Palm Beach State College
Lake Worth, FL05-2019
Skills
- Crisis intervention
- Individualized treatment planning
- Therapeutic relationship building
- Client progress reporting
- Daily living skills
- Communication skills
- Conflict resolution
- Behavior management
- Risk management
- Time management
- Data documentation
- Transportation coordination
- First aid and CPR
- Crisis management
- Confidentiality maintenance
- Discipline administration
- Communication clarity
- Client transportation
- Interpersonal communication
- Resident support
- Community building
- Administrative duties
- Safety management
- Team leadership
- Task prioritization
Certification
- Mental Health Fist Aid
- Certified Medical Biller & Coder
Languages
English
Professional
Timeline
Residential Counselor
YWCA of Palm Beach County
04.2024 - Current
Risk Management Specialist
Palm Beach County Board of County Commissioners
07.2023 - Current
Medical Billing Supervisor
Mount Siani Hosp
12.2018 - 10.2023
Associate of Science - Health Administration
Palm Beach State College
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