Jenice Owusu-Gladstone
Leesburg ,VA
Summary
Conscientious Healthcare professional offering knowledge and skill at completing patient care, office-based tasks, multitasking, and organizational abilities. With medical experience and fastidious nature, Im dedicated to optimal patient care. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Healthcare Administrator
INOVA
Leesburg, Virginia
03.2023 - Current
- Managed and recorded facility maintenance.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Clinical Technician
INOVA
Landsdowne , Va
09.2022 - Current
- Monitored patients and maintained detailed records for physician review.
- Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
- Assists in the delivery of direct patient care under the supervision of the Registered Nurse.
- Provides basic activities of daily living nursing care (e.g. bathing and feeding) and measurement of vital signs and intake/output.
- Demonstrates competency in all required clinical skills and technologies in accordance with Inova Health System policies and procedures.
- Completes assigned patient duties within the established time frame.
- Demonstrates knowledge of growth and development in providing care for the patient population assigned.
- Completes necessary documentation with Epic accurately and reinforces discharge teaching and home care skills.
- Communicates changes in patient status to the Registered Nurse in a timely manner.
- Partners with Registered Nurse to create a professional development plan to provide employee with the necessary skills to deliver up to date patient care such placement of male and female catheter and foley's
Medical Assistant
Pediatric Specialists Of Virginia
Ashburn, VA
09.2020 - 09.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted physicians in follow-through of care.
- Scheduled new and follow up appointments on Epic
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Office Assistant
Loudoun Medical Group
Ashburn, VA
11.2016 - 03.2020
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Sanitized, restocked, ordered and organized therapy rooms and medical equipment
- Ensured confidentiality of medical records relating to clients' treatment
- Efficiently performed insurance verification, pre-certifications and pre-authorization functions
- Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency
- Scheduled, rescheduled, checked-in, checked-out and handled cancelled appointments for patients and payments for billing and copays
- Gathered forms, copied insurance cards and collected patient information for billing and insurance filing
- Reviewed and sent medical records to other physicians upon request
- Smoothly assisted, positioned and secured patients at therapy devices to support safe treatment protocols under the supervision of the Physical Therapist
- Offered expert mobility assistance with physical support, wheelchairs and other strategies
- Communicated goals, plans and progress to parents or guardians as directed by Physical Therapist
- Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials
- Maintained confidentiality of records relating to clients' treatment according to HIPPA laws
Education
Associate of Arts - Communication Studies
Northern Virginia Community College
Sterling, VA05.2006
Certified Medical Assistant
The Medical Education Center
Ashburn, VA03.2020
Skills
- Phlebotomy
- EKG
- Injections
- Pediatric vaccination
- Vision Testing
- Vital signs
- Glucose/HGB
- Strep Testing
- Documentation
- OSHA
- EMR / EHR
- Customer Service
- Procedure Assist
- Patient scheduling
- Medical records management
- Data entry
Certification
- NHA Certified Clinical Medical Assistant
- MedCA National Phlebotomy
- Certified Nursing Assistant
- First Aid/CPR Certified
Timeline
Healthcare Administrator
INOVA
03.2023 - Current
Clinical Technician
INOVA
09.2022 - Current
Medical Assistant
Pediatric Specialists Of Virginia
09.2020 - 09.2022
Medical Office Assistant
Loudoun Medical Group
11.2016 - 03.2020
Associate of Arts - Communication Studies
Northern Virginia Community College
Certified Medical Assistant
The Medical Education Center