Jenice Price
Spring
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Contractor
Lyft & Uber
05.2018 - Current
- Responsible for Transportation of customers to and from their desired destinations.
- Greeted and served passengers warmly and professionally, achieving a 99.5% customer satisfaction rating
- Maintain up-to-date knowledge of efficient routes and key landmarks in the Houston area.
- Worked 40+ hours weekly meeting 30+ new passengers daily.
- Used advanced driving techniques to better improve time management and safety.
- Assured that the vehicle is kept in excellent condition and is cleaned regularly.
- Understand vehicle dynamics, the laws of the road, and defensive driving techniques.
Patient Transporter
MD Anderson Cancer Center
01.2022 - 04.2022
- Transport patients by bed, wheelchair, or stretcher as directed and dependent upon condition of patient.
- Work as a team with nursing, medical staff, and other hospital departments to achieve excellent patient satisfaction.
- Clean and disinfect patient transport equipment to ensure patient safety
- Manage moving of patient support devices such as IVAC pumps, oxygen, etc. and maintains integrity of the above as well as all lines, leads, etc. attached to the patient.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Maintained a safe, secure, and healthy work environment by following all standards and procedures.
- Resolved complex healthcare concerns in a positive manner.
- Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
Teacher Assistant
Bright Horizons Family Solutions
03.2018 - 05.2021
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Collaborated with colleagues to develop interdisciplinary lesson plans, fostering connections between subjects.
- Participated in professional development workshops to stay current with best practices in education.
- Prepared classrooms daily for optimal learning conditions including clean spaces, organized supplies, and appropriate technology setup.
- Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.
Front Desk Receptionist
Covenant House Texas
01.2018 - 04.2018
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Customer Service Associate
Walgreens
01.2015 - 04.2017
- Engages customers and patients courteously by warmly greeting them on their arrival and offering them assistance with products and services.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
Some College - Biology
Texas Southern University
Houston, TX12.2016
High school diploma -
Downers Grove South
Downers Grove, IL06.2016
Skills
- Driving
- Interpersonal Communication
- Customer service (10 years)
- Problem Solving
- Office Administration
- Hospital Experience
- Quality Assurance
- Medical Terminology
- Computer Skills
- Patient Care
- Time Management
- Clerical Experience
- Microsoft Outlook
- Teaching
- Epic
- Clerical experience
- Conflict management
- Analysis skills
- Cash handling
- Multi-line phone systems
- Early Childhood Education
- Goal Setting
- Organizational skills (10 years)
- Listening (10 years)
- Conflict management (10 years)
- Typing skills of 50 WPM
- Multitasking
- Infection control
- Customer Support
Certification
- CPR Certification
- BLS Certification
- First Aid Certification
- Child Development Associate Certification
- Driver's License
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Patient Transporter
MD Anderson Cancer Center
01.2022 - 04.2022
Independent Contractor
Lyft & Uber
05.2018 - Current
Teacher Assistant
Bright Horizons Family Solutions
03.2018 - 05.2021
Front Desk Receptionist
Covenant House Texas
01.2018 - 04.2018
Customer Service Associate
Walgreens
01.2015 - 04.2017
Some College - Biology
Texas Southern University
High school diploma -
Downers Grove South