Jenice Stewart
Marysville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Madian Industrial
Temp leasing agent
Everett
12.2023 - 01.2024
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction levels.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified and implemented creative solutions to enhance customer satisfaction.
- Recognized by management for providing exceptional customer service.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted colleagues to promote teamwork and cooperation.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed day-to-day duties accurately and efficiently.
Accounts Payable/Receivables Clerk
Pro Reality Options
Lynnwood
05.2022 - 02.2023
- Processed vendor invoices for timely payment and recordkeeping.
- Managed customer payments and reconciled accounts receivable transactions.
- Maintained accurate financial records in accounting software for reporting.
- Assisted with month-end closing procedures and account reconciliations.
- Communicated with vendors to resolve billing discrepancies and inquiries.
- Supported audits by providing necessary documentation and transaction histories.
- Collaborated with team members to improve payment processing efficiency.
- Used accounting software to enter and post accounts receivable documents.
- Monitored customer account details for payment activity.
- Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
- Calculated estimated weekly invoicing, prepared, and posted payments and followed up on aged receivables.
- Processed customer credit applications for management review to promote increased product sales and growth of customer base.
- Maintained accurate records of accounts payable and receivable transactions.
- Reconciled discrepancies between vendor statements and accounts payable ledger.
- Cultivated vendor relationships through consistent communication to ensure timely resolution of inquiries.
- Assisted with month-end closing procedures by preparing journal entries and reconciling general ledger accounts for accounts payable and receivable.
- Ensured compliance with relevant laws, regulations and standards related to Accounts Payable and Receivable activities.
- Generated reports detailing accounts receivables status.
- Supported the Finance Department with administrative tasks.
- Analyzed monthly sales figures and prepared summary reports for management review.
- Performed daily bank reconciliations of all cash accounts.
- Resolved invoice issues with vendors in a timely manner.
- Processed payments to vendors via checks or electronic transfers.
- Posted customer payments by recording cash, check, wire transfer and credit card transactions on appropriate ledgers.
- Verified, coded and entered invoices into accounting software.
- Compiled, verified accuracy and sorted information according to priorities to prepare source data for computer entry.
- Handled high-volume invoice processing with minimal supervision.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Worked closely with department personnel to produce accurate and timely bills.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Analyzed invoice and expense reports to identify variances, researched discrepancies, and ensured financial compliance.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Matched orders with invoices and recorded required information.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Performed financial calculations for amounts due, interest charges and balances.
- Reduced financial discrepancies by verifying accounting statements.
- Handled accounts payable and receivable, including invoicing and payment processing.
Human Resources Manager
Walmart
Federal Way
05.2003 - 05.2020
- Developed and implemented HR policies aligned with corporate objectives.
- Managed recruitment processes to attract top talent for various roles.
- Facilitated employee training programs that improved skills and knowledge retention.
- Conducted performance evaluations to support employee development initiatives.
- Mediated employee relations issues to resolve conflicts and strengthen workplace culture.
- Administered benefits programs ensuring compliance with regulations and company standards.
- Collaborated with management on workforce planning and organizational strategies.
- Led diversity initiatives promoting an inclusive work environment across departments.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants, and maintained applicant database to streamline recruitment process.
- Identified, screened and interviewed potential employees.
- Directed HR programs, policies and processes to improve operational efficiency.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Held exit interviews and documented information discussed with employees.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Provided HR consultation services to leadership and department heads.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Ensured compliance with federal, state and local employment laws.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Assisted in developing succession planning strategies for key positions within the organization.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Organized team building activities to foster collaboration among staff members.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Aligned HR policies with federal and local regulations.
- Created and implemented employee retention strategies.
- Suggested promotions and wage increases according to employee performance.
- Reported on workplace health and safety compliance to superiors.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Scheduled random drug testing for employees to diminish regularity risks.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Researched industry trends to inform compensation and performance strategies.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Managed workers' compensation claims from initiation to resolution.
- Coordinated communication between employees, medical providers, and insurance adjusters.
- Reviewed and processed medical documentation for compliance with regulations.
- Trained staff on policies and procedures related to workers' compensation.
- Developed and maintained a record-keeping system for claims information.
- Analyzed trends in workers' compensation claims to recommend improvements.
- Facilitated return-to-work programs for injured employees in compliance with policies.
- Assisted in the implementation of safety programs to reduce workplace injuries.
- Determined liability, compensability, and benefits due on each claim.
- Administered workers' compensation program covering injured employees.
- Reviewed documentation submitted by claimants prior to approving payment requests for medical services rendered or disability payments made pursuant thereto.
- Developed and implemented strategies to reduce workplace accidents, injuries, and costs associated with workers' compensation claims.
- Drafted letters to claimants informing them of their rights under the Workers' Compensation Act.
- Maintained records on employee injuries, illnesses, treatments, and related expenses.
- Prepared detailed reports outlining current trends in workers' compensation claims for management review.
- Assessed employee injury reports and determined eligibility for workers' compensation benefits.
- Provided guidance to employers in order to comply with all relevant safety regulations.
- Coordinated communication between employers, insurance carriers, attorneys and medical providers regarding the status of all open workers' compensation cases.
- Educated employers on proper handling of workers' compensation claims from initial filing through resolution or closure.
- Monitored medical treatment of injured employees to ensure compliance with applicable laws and regulations.
- Advised supervisors on how best handle situations involving employee absences due a work-related injury or illness.
- Investigated worker's compensation claims to determine validity of each claim.
- Assisted in developing return-to-work programs for injured employees who are unable to perform their original job duties due to an illness or injury sustained at work.
- Researched court decisions in order to update company policy manual as needed.
- Conducted independent research on local state laws pertaining to workers' compensation policies and procedures.
- Collaborated with legal counsel when necessary in order to resolve complex issues related to individual worker's compensation cases.
- Managed hazardous waste disposal procedures following safety regulations.
- Conducted site assessments to identify potential environmental hazards.
- Operated specialized equipment for containment and cleanup of hazardous materials.
- Trained team members on safety protocols and emergency response techniques.
- Collaborated with regulatory agencies during inspections and compliance audits.
- Developed safety plans to mitigate risks associated with hazardous materials handling.
- Maintained accurate records of hazardous materials inventory and disposal activities.
- Responded to chemical spills ensuring swift containment and remediation efforts.
- Reviewed documents such as manifests, labels, shipping papers, and safety data sheets to determine appropriate response measures for hazardous material incidents.
- Quarantined chemicals and followed company guidelines, Environmental Protection Agency rules, Department of Transportation regulations and disposal site protocols.
- Participated in training programs designed to enhance knowledge and skills in hazard identification and risk assessment techniques.
- Managed inventory levels for supplies used in cleanup operations following a hazmat incident.
- Conducted emergency scene risk analysis to determine boundaries, proper personal protective equipment, mitigation, clean up and packaging protocols.
- Coordinated with other personnel to develop and implement effective plans for safe handling, storage, and disposal of hazardous materials.
- Implemented safety protocols when responding to emergency situations involving hazmat releases.
- Performed ventilation and entry operations to secure hazardous environment.
- Performed emergency response duties in the event of a hazardous material incident.
- Maintained records related to the transportation and disposal of hazardous waste streams.
- Ensured proper packaging and labeling of hazardous materials prior to transport.
- Delivered excellent customer service using effective interpersonal and problem-solving skills.
- Educated personnel on safe work practices while dealing with potentially toxic substances.
- Assisted in preparing reports on hazardous materials incidents or spills.
- Assessed risks associated with working with different types of hazardous materials.
- Conducted regular maintenance and repairs of hazmat equipment.
- Developed procedures for safely handling, storing, disposing, and transporting hazardous materials.
- Analyzed samples from contaminated sites using specialized laboratory equipment.
- Monitored environmental conditions at hazardous materials sites to detect potential health hazards.
- Executed search and rescue tasks, utilizing hand and power tools, hydraulic tools, and other extrication equipment.
Education
Bachelor of Science - Legal Studies
American Public University
West Virginia , Wv 05.2014 - 05.2018
Skills
- Financial analysis
- Compliance auditing
- Accounts reconciliation
- Invoicing procedures
- Vendor management
- Process optimization
- Process improvement
- Customer relationship management
- Team management
- Team collaboration
- Supervision and leadership
- Training & Development
- Problem solving
- Critical thinking
- Troubleshooting
- Attention to detail
- Effective communication
- Conflict resolution
- Relationship building
- Innovative thinking
- Multitasking
- Collaboration
- Performance evaluation
- Onboarding processes
- Problem resolution
- Collaboration
Timeline
Madian Industrial
Temp leasing agent
12.2023 - 01.2024
Accounts Payable/Receivables Clerk
Pro Reality Options
05.2022 - 02.2023
Bachelor of Science - Legal Studies
American Public University
05.2014 - 05.2018
Human Resources Manager
Walmart
05.2003 - 05.2020