Jenice Wilkinson
Fallon,Nevada
Summary
Results-driven Payment Operations Manager with a strong focus on process improvement and team leadership. Expertise in compliance management and quality assurance, ensuring optimal customer satisfaction and operational excellence.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Payment Operations Manager
Greater Nevada Credit Union
Carson City, Nevada
01.2008 - Current
- Streamlined operational processes to enhance service delivery.
- Oversaw compliance with regulatory requirements and internal policies.
- Facilitated team meetings to foster collaboration and drive innovative solutions.
- Supervised daily employee workflow to maximize productivity and uphold quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented policies and standard operating procedures while managing quality, customer service, and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with team leaders on quality audits.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Heritage Christian High School
Buena Park, CASkills
- Compliance management
- Quality assurance
- Operational procedures
- Process improvement
- Risk management
- Team leadership
- Customer satisfaction
Certification
- AAP- Accredited ACH Professional
- APRP- Accredited Payments Risk Professional
Timeline
Payment Operations Manager
Greater Nevada Credit Union
01.2008 - Current
High School Diploma -
Heritage Christian High School