Jeniece Mira
Phoenix,AZ
Summary
Accomplished Senior Operations Specialist with a proven track record at Charles Schwab & Co, enhancing operational efficiency and client satisfaction. Expert in business process improvement and fostering strong team dynamics. Demonstrated leadership in streamlining workflows and developing customer relationships, significantly boosting productivity and operational excellence.
Overview
17
17
years of professional experience
Work History
Senior Operations Specialist
Charles Schwab & Co
03.2013 - Current
- Improved operational efficiency by streamlining processes and implementing best practices.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Identified workflow improvements and worked with operations team to establish new procedures.
- Ensured compliance with industry regulations by maintaining detailed documentation of all procedures and policies related to operations functions.
- Managed day-to-day operations, ensuring that deadlines were met, resources were allocated effectively, and project objectives were achieved.
- Evaluated vendor performance regularly to ensure continued alignment with organizational goals and expectations, making adjustments as needed to strengthen partnerships.
- Led performance management efforts within the operations team, setting expectations, providing feedback, and facilitating professional development opportunities for staff members.
- Developed comprehensive training programs for new hires, promoting a culture of continuous learning and growth within the operations team.
Account Manager
Cigna
07.2011 - 11.2012
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Project Coordinator
Parsons
04.2007 - 11.2011
- Handled & maintained subcontractor and consultant contracts of over 100 construction jobs within Arizona. Processed daily account payable and account receivables throughout the construction phase
- Managed vendor and subcontractor relations to ensure the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Assisted with multiple projects from project start through delivery by prioritizing needs.
- Created job files for each project and maintained current data in each file.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between project managers to facilitate communication and keep appropriate parties updated on project developments.
Project Control Specialist
Betchel
11.2010 - 07.2011
- Supported the Desert Southwest AT&T Communication project with reporting project data, assessing progress of cell sites, analyzing and interpreting the data for project management, engineering, construction, business development, contracts, procurement, accounting and client relations
- Ensured compliance with relevant regulatory requirements, industry standards, and organizational policies through diligent monitoring and documentation of project activities.
Education
High School Diploma -
Northview High School
Covina, CASkills
Operational Excellence with clients across the US
Handled High Net Worth clients & Accounts
Business process improvement
Workflow Management
Production Planning & Analytical Skills
Translates Customer Strategy and Needs
Leadership abilities and cross-functional relationships
Knowledge of content & Policies
Customer relationship development
Created & Implement Team Training
Timeline
Senior Operations Specialist
Charles Schwab & Co
03.2013 - Current
Account Manager
Cigna
07.2011 - 11.2012
Project Control Specialist
Betchel
11.2010 - 07.2011
Project Coordinator
Parsons
04.2007 - 11.2011
High School Diploma -
Northview High School
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