Jeniece Williams
Birmingham,AL
Summary
Very hardworking individual, seeking a challenging and rewarding entry-level position in a well-established organization where I can apply my strong work ethic, attention to detail, and customer service skills to provide excellent service to clients while building a successful career path.
Overview
6
6
years of professional experience
Work History
Medical Secretary
Grandview Medical Center
Birmingham, AL
07.2022 - Current
- Communicated with patients with compassion while keeping medical information private.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Coordinated referrals between primary care physicians and specialists as required.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Arranged hospital admissions for patients as required.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Documented and responded to incoming correspondences to address questions.
- Scheduled and confirmed patient appointments and consultations.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Performed data entry tasks related to patient information into various databases.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Traveling Certified Nursing Assistant
ATC Healthcare
Birmingham, AL
05.2020 - Current
- Assisted residents in preparing for activities and social programs.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Collected specimens from patients for laboratory testing purposes.
- Helped residents walk with or without self-help devices.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Provided emotional support and encouragement to both patients and families.
- Answered patient call signals and signal lights to determine patients' needs.
Certified Nursing Assistant
Fair Haven Community Health Care
Birmingham, AL
09.2017 - 03.2020
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented activities and recorded information in EMR system.
- Reported changes in patient condition to registered nurse or physician.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Observed patients for any changes in their physical or mental condition.
- Provided emotional support to family members regarding end-of-life decisions.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Transported patients to treatment units, using wheelchair or strher.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Education
MBA - Health Administration
Jack Welch Management Institute
Herndon, VA06-2025
BBA - Healthcare
Strayer University
Birmingham, AL12-2023
Associate of Science - Medical Assisting
Virginia College - Birmingham
Birmingham, AL03-2018
Skills
- Billing Support
- Provider Relations
- Customer Service
- EMR Updating
- Electronic Recordkeeping
- Medical Records Management
- Critical Thinking Abilities
- Inventory Management
- Patient Scheduling
- HIPAA
- Current Procedural Terminology (CPT)
- Office Reception
- Long-Term Care
- Medical Terminology
- Conflict Resolution Techniques
- Clinical Support
- Employee Training
- Task Delegation
- Leadership Development
- Job Skill Building
- microsoft skills
- Data Entry
- Route Planning
References
References available upon request.
Timeline
Medical Secretary
Grandview Medical Center
07.2022 - Current
Traveling Certified Nursing Assistant
ATC Healthcare
05.2020 - Current
Certified Nursing Assistant
Fair Haven Community Health Care
09.2017 - 03.2020
MBA - Health Administration
Jack Welch Management Institute
BBA - Healthcare
Strayer University
Associate of Science - Medical Assisting
Virginia College - Birmingham