Summary
Work History
Education
Skills
Receptionist

Jeniel Russell

Summary

Performance driven Inside Sales Representative with a proven track record in meeting and exceeding sales quotas, increasing profits, successfully managing customer accounts, and building and maintaining professional relationships with clients. Persuasive communicator, use consultative selling skills to identify opportunities and overcome objections.

Work History

Client Care Representative

Solar Is Freedom
Remote
08.2022 - 07.2023
  • Managed customer calls effectively and efficiently in a complex, fast- paced and challenging call center environment
  • Worked closely with upper management to investigate and resolve customer inquiries and complaints in an empathetic manner
  • Answering 60-80 incoming calls per day with a high level of professionalism
  • Worked closely with the Project Management team to ensure customers were kept updated on the status of their project
  • Facilitated inner-departmental communication to effectively provide customer support.

Retail Sales Advisor

Sunrun
Irvine, CA
07.2017 - 07.2022
  • Educating customers about the benefits of going solar and determining if they are a good candidate for solar
  • Responsible for scheduling in-home consultation for the Sales Team
  • Working inside Costco educating customers about the benefits of solar and ensuring they are guided to the right solar program based on their needs
  • Maintaining a high conversion rate of set appointments to sold appointments
  • Actively listening to the customer and assessing their needs and concerns to build rapport.

Business Development Representative

Toyota Of Orange
Orange, CA
12.2015 - 07.2017
  • Responsible for lead generation and commitment to prospecting to increase revenue
  • Educate the customers on the various automobiles and the current programs the dealership offers so they can make informed buying decisions
  • Maintaining a high conversion rate of set appointments to sold appointments
  • Actively listening to the customer and assessing their needs and concerns to build rapport
  • Initiative-taking entrepreneurial mindset to maintain monthly sales goals.

Business Development Representative

Sage Software
Irvine, CA
10.2011 - 12.2015
  • Responsible for taking inbound calls regarding questions pertaining to the various products, services, and prices
  • Working closely with the Account Managers to ensure the customers receive the quotes and pricing that they requested
  • Performed outbound calls to clients to renew their software service for the year and go over the benefits of renewal
  • Maintained a 95% renewal rate
  • Setting up new accounts, establishing customer payment methods and sending welcome emails with all pertinent information
  • Providing excellent customer service skills while following all compliance guidelines established by the corporation.

Education

Associate Degree -

Santa Ana Junior College

Business Administration courses -

Cal State Fullerton

Skills

  • Call Documentation
  • Customer Service
  • Account Management
  • Inbound Call Management
  • Teamwork and Collaboration
  • Sales Transactions
  • Service Upselling
  • Customer Service Excellence
  • Verbal and Written Communication
  • Relationship Building
  • Business Development
  • Sales Expertise
  • Salesforce CRM

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Jeniel Russell