Jeniene Gonzales
Pueblo,Please Select
Summary
Proven leader in healthcare coordination, adept at patient care assessment and fostering multidisciplinary team collaboration. At MGA, I enhanced patient wellbeing through innovative care plans and achieved significant improvements in CNA professional development. Skilled in clinical assessment and ethical practice, my approach consistently delivers positive outcomes and high-quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Case Management position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant Coordinator
MGA
08.2012 - 05.2024
- Facilitated smooth shift transitions by conducting thorough hand-off meetings between incoming and outgoing CNAs.
- Developed strong rapport with patients'' families through open communication about care plans and progress updates.
- Provided compassionate care to patients during difficult times, acting as a liaison between them, their families, and healthcare providers when needed.
- Coordinated ongoing professional development opportunities for CNAs, supporting their career growth within the organization.
- Maintained compliance with state regulations through meticulous record-keeping and diligent adherence to policies and procedures.
- Managed inventory of medical supplies, maintaining optimal stock levels while controlling expenses.
- Collaborated with nursing staff to develop individualized care plans for patients, promoting their overall wellbeing.
- Implemented infection control measures throughout the unit, minimizing the spread of illness among patients and staff members.
- Evaluated CNAs'' adherence to facility policies and procedures, taking corrective action when necessary to maintain a high standard of care.
Case Manager Childrens Extensive Waiver Case Coord
The Resource Exchange
01.2018 - 01.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Case Manager
Soaring Eagles Center For Autism
01.2004 - 01.2011
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Education
Master of Science - Special Education
Walden University
Minneapolis, MN08.2018
Bachelor of Science - Psychology
Colorado State University - Pueblo
Pueblo, CO05.2010
Skills
- Clinical assessment
- Patient Care Coordination
- Supervisory skills
- Quality Improvement
- Behavioral health support
- Ethical Practice
- Healthcare regulations
- Pediatric Care
- Understanding of Dementia
- Critical Thinking
- Decision-Making
- Patient Care Assessment
- Certified in CPR/AED
- Training and mentoring
- Patient education and counseling
- Employee Supervision
- Medication Dispensing
- HIPAA Guidelines
- Problem Identification
- Schedule Management
- Patient Advocacy
- Multidisciplinary team collaboration
Certification
Certified Nursing License
Timeline
Case Manager Childrens Extensive Waiver Case Coord
The Resource Exchange
01.2018 - 01.2024
Certified Nursing Assistant Coordinator
MGA
08.2012 - 05.2024
Case Manager
Soaring Eagles Center For Autism
01.2004 - 01.2011
Master of Science - Special Education
Walden University
Bachelor of Science - Psychology
Colorado State University - Pueblo
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