Summary
Overview
Work History
Skills
Timeline
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Jenifer Abney

Reno,Nevada

Summary

Results-oriented Account Manager with a proven track record in driving revenue growth and expanding market share within competitive environments. Expertise in enhancing client retention through strategic relationship-building and exemplary communication skills. Skilled in training and leading teams to achieve peak performance, fostering a culture of excellence.

Overview

14
14
years of professional experience

Work History

Senior Business Development Manager

OUT OF THE BOX TECHNOLOGY INC
Remote, NV
01.2020 - Current
  • Cultivated and nurtured strategic partnerships with key industry players, resulting in a minimum 20% increase in overall revenue within the first year.
  • Developed and executed initiatives to increase recurring revenue opportunities, demonstrating a focus on long-term customer value.
  • Consistently exceeded monthly sales targets of $60,000, successfully negotiating and closing high-value contracts.
  • Proactively identified business development opportunities, contributing to exceeding sales objectives.
  • Bridged the gap between Business Development and Services, introducing process improvements that enhanced efficiency and customer success.
  • Served as a trusted advisor to clients, providing expert guidance on experience management, revenue retention, and growth strategies.
  • Strategically collaborated with marketing teams to launch successful new business initiatives.
  • Managed short- and long-term service agreements, ensuring smooth project execution and client satisfaction.
  • Conducted regular Quarterly Business Reviews with clients to foster strong relationships, and identify areas for improvement.

Enterprise Customer Success Manager

INTUIT
Reno, USA
01.2017 - 01.2020
  • Played a key role in the Beta testing phase of a new high-value department at Intuit. Focused on delivering exceptional white-glove experiences to our most strategic enterprise clients, contributing to the development of the company's broader customer success organization
  • Managed customer lifecycle, overseeing a book of business with over 1,200 clients.
  • Managed onboarding, training programs and ensured successful account objectives.
  • Performed Quarterly Business Reviews to ensure customer success and retention.
  • Researched and resolved client inquiries.
  • Earned recognition as a quarterly top performer on seven occasions.
  • Offered top-tier customer support to a broad range of clients, resulting in improved retention rates.
  • Directed customer success efforts, building strong client relationships.
  • Drove additional revenue streams through strategic initiatives.
  • Initiated process improvements that boosted efficiency and customer satisfaction.
  • Facilitated collaboration between sales and customer success teams to effectively address customer needs.

Payroll Account Manager

INTUIT
Reno, USA
01.2015 - 01.2017
  • Handled onboarding for new Assisted Payroll clients and Enhanced Payroll customers, achieving milestone targets.
  • Inputted historical payroll data for accurate record maintenance.
  • Streamlined payroll processes, payroll balancing and tax filings, ensuring 100% accuracy and regulatory compliance.
  • Restored financial integrity by proactively identifying and resolving discrepancies in historical payroll data, minimizing potential liabilities.
  • Consistently exceeded performance expectations, recognized as the top performer for two consecutive quarters.
  • Provided exceptional customer service to a diverse clientele, exceeding customer satisfaction targets.
  • Achieved ongoing success in surpassing set revenue targets, reflecting strong sales proficiency.
  • Enhanced onboarding efficiency by implementing comprehensive training programs.
  • Mentored new team members through side-by-side training and constructive feedback sessions, accelerating their professional development.
  • Coordinated efforts to optimize interactions between tax department and onboarding team, elevating customer experience.

Senior Transactional Specialist / Subject Matter Specialist Mobility

ARVATO DIGITAL SERVICES
01.2011 - 01.2015
  • Provided support with agent performance and queue management
  • Consistently ensured goal attainment by working with stakeholders and evaluating performance metrics
  • Implemented process improvements and best practices to raise productivity levels
  • Provided training within the team and continuously assessed the quality of performance

Skills

  • Account Management
  • Client Relations
  • Customer Success
  • Territory Management
  • Performance Metrics
  • Process Improvement
  • Market Share Growth
  • Client Retention
  • Project Management
  • Salesforce CRM
  • Consistent Top Performer
  • Award Recipient
  • Salesforce management
  • Business development and planning

Timeline

Senior Business Development Manager

OUT OF THE BOX TECHNOLOGY INC
01.2020 - Current

Enterprise Customer Success Manager

INTUIT
01.2017 - 01.2020

Payroll Account Manager

INTUIT
01.2015 - 01.2017

Senior Transactional Specialist / Subject Matter Specialist Mobility

ARVATO DIGITAL SERVICES
01.2011 - 01.2015

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Jenifer Abney