Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenifer Arzu

Orleans,LA

Summary

Dynamic and results-driven professional with a proven track record at Hotel Monteleone, excelling in linen management and sustainability initiatives. Recognized for enhancing guest satisfaction through efficient linen delivery and fostering teamwork. Skilled in problem-solving and cash handling, with a commitment to operational excellence and customer service.

Overview

9
9
years of professional experience

Work History

Banquet Linen Attendant

Hotel Monteleone
01.2022 - Current
  • Contributed to hotel sustainability efforts by implementing water-saving practices in the laundering process.
  • Reduced linen loss by maintaining accurate inventory records and conducting regular audits.
  • Promoted team cohesion among laundry staff through collaboration on tasks and sharing workload evenly during peak periods.
  • Responded quickly to emergency linen requests, ensuring guest comfort and minimal disruption to hotel operations.
  • Collaborated with housekeeping staff to promptly address any linen shortages or quality issues.
  • Enhanced guest satisfaction with timely delivery of clean linens to rooms and public areas.
  • Assisted in training new linen attendants on best practices for sorting, washing, drying, folding, and storing items efficiently.
  • Improved linen cleanliness by implementing thorough inspection and sorting processes.

Sales Associate

Orleans Furniture
11.2018 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.

Assistant Manager

Wendys
07.2018 - 11.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Shift Manager

McDonald's Restaurant
09.2016 - 03.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

Hing School Diploma -

Bronx Collegiate Academy
The Bronx, NY

Skills

  • Reliability and punctuality
  • Machine operation
  • Folding precision
  • Sorting efficiency
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Multitasking Abilities

Languages

Spanish
Full Professional

Timeline

Banquet Linen Attendant

Hotel Monteleone
01.2022 - Current

Sales Associate

Orleans Furniture
11.2018 - 08.2020

Assistant Manager

Wendys
07.2018 - 11.2018

Shift Manager

McDonald's Restaurant
09.2016 - 03.2018

Hing School Diploma -

Bronx Collegiate Academy

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Jenifer Arzu