Summary
Overview
Work History
Skills
Timeline
Generic

Isannah Johnson

Excelsior Springs,MO

Summary

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Overview

8
8
years of professional experience

Work History

Restaurant Manager

Tasty King
04.2022 - Current
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Resolved conflicts among employees in an effective manner.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Updated computer systems with new pricing and daily food specials.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Optimized profits by controlling food, beverage and labor costs.

Assistant Store Manager

Sonic
07.2021 - 04.2022
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Provided training to new employees on company policies and procedures.

Leading Agent

Ridgehill Apts.
07.2017 - 07.2019
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Provided customer service to existing tenants by responding to inquiries promptly.
  • Performed administrative duties such as filing paperwork and updating databases.

Skills

  • Supervisory skills
  • Team management
  • Employee retention
  • Complaint resolution
  • Conflict resolution techniques
  • Employee schedule management
  • Point of sale (POS) system operation
  • Labor and cost control
  • Organization and prioritization
  • Inventory control and record keeping
  • Restaurant operations management
  • Staff scheduling
  • Customer-oriented
  • Adaptable

Timeline

Restaurant Manager

Tasty King
04.2022 - Current

Assistant Store Manager

Sonic
07.2021 - 04.2022

Leading Agent

Ridgehill Apts.
07.2017 - 07.2019

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Isannah Johnson