Jenifer Brown
Stone Mountain,GA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Certified Medical Assistant
Atlanta Gynecology and Obstetrics
Decatur, GA
02.2023 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Documented notes during patient visits.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
Server/Server Shift Leader/Server Trainer
The Cheesecake Factory
Atlanta, GA
07.2021 - Current
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Completed end-of-shift paperwork accurately and submitted it according to company guidelines.
- Inspected all tables prior to seating guests in order to ensure cleanliness standards were being met.
- Verified legal drinking age before serving beer, wine and liquor to comply with state law.
- Provided exceptional service to high volume of daily customers.
Server/Bartender/Shift Coordinator/Cook
Applebee's Neighborhood Grill & Bar
Decatur, GA
03.2015 - 05.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Responsible for coordinating restaurant operations from beginning to end of scheduled shift.
- Handle large sums of cash and payment transactions.
- Maintain restaurant up keep to create pleasant atmosphere for guest while visiting.
- Develop professional relationships with all guest to ensure high-level of customer satisfaction.
- Train new staff members the correct facility procedures,recipes, and business operations.
- Work with kitchen staff throughout shift to ensure food goes to appropriate tables in a timely matter.
- Maintaining food product safety.
Education
Clinical Certified Medical Assistant - Medical Assisting
Atlanta Medical Assistant School
Atlanta01.2024
High School Diploma -
Elizabeth Andrews High School
Stone Mountain, GA05.2013
Skills
- POS Operation
- Menu Memorization
- High-Volume Dining
- Positive and Professional
- Food Safety Understanding
- Cash Handling
- Stocking and Replenishing
- Dining Customer Service
- Guest Engagement
- Professional Appearance
- Order Accuracy
- Check Payment Processing
- HIPAA Compliance
- Stocking Supplies
- Vital Sign Monitoring
- Customer Service
- Certified in Basic Life Support (BLS)
- Immunization Administration
- Patient documentation
- Specimens collection and processing
- Phlebotomy
- Vital signs monitoring
- Restocking lab supplies
- OB/GYN procedures
Timeline
Certified Medical Assistant
Atlanta Gynecology and Obstetrics
02.2023 - Current
Server/Server Shift Leader/Server Trainer
The Cheesecake Factory
07.2021 - Current
Server/Bartender/Shift Coordinator/Cook
Applebee's Neighborhood Grill & Bar
03.2015 - 05.2019
Clinical Certified Medical Assistant - Medical Assisting
Atlanta Medical Assistant School
High School Diploma -
Elizabeth Andrews High School
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