Jenifer Castillo Acosta
Woodbridge,VA
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
The Franklin Johnston Group
07.2023 - 01.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
Customer Service Representative
Cellphone PCS
10.2019 - 02.2023
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Freedom High School
Woodbridge, VA06.2020
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Phone and Email Etiquette
- Application processing
- Leasing and sales
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
The Franklin Johnston Group
07.2023 - 01.2024
Customer Service Representative
Cellphone PCS
10.2019 - 02.2023
High School Diploma -
Freedom High School
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