JENIFER CLEVELAND
Las Vegas,NV
Summary
Dynamic Director who brings comprehensive industry and operational knowledge with an emphasis on building relationships. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
Work History
Fitness and Wellness Director
Sun City Anthem Community Association, Inc.
07.2020 - Current
- Managed regional business within a business for an HOA community of over 13,000 residents, three community centers, 23 sport courts, and 70+ employees including Building Monitors, Group Fitness Instructors, Personal Trainers, Pilates Instructors, Dietitian, Tennis and Pickleball Pros, Swim Instructors, and administrative colleagues.
- Successes include employee development program introduction, contract negotiation with vendors and independent contractors, center redesign from soup to nuts (including RFPs, equipment evaluation, Board presentations, project planning, and department coordination).
- Drafted and distributed reports to assist board members with critical business decisions.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Drove business expansion by identifying new opportunities, conducting research, and developing targeted marketing campaigns.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Fitness and Wellness Director
WTS International, Spa Southern Highlands
01.2014 - 01.2020
- Responsible for operations for fitness center within luxury country club setting
- Managed, mentored, and coached staff of up to 25 personal trainers, group fitness instructors, Pilates instructors, swim instructors, lifeguards and Spa Attendants
- Focused on business development with special attention to team and client relations, increasing revenue by an average of 20% annually
- Developed marketing and event plans for both member/client and team engagement
- Created unique packages and programming to achieve a full, well rounded wellness experience for guests.
Personal Trainer / Group Fitness Instructor
Self Employed
01.2010 - Current
Senior Executive Assistant
Various
01.1992 - 01.2013
Education
Board Certified Health And Wellness Coach
National Board of Health And Wellness Coaches
07.2024
Master Health Coach
Precision Nutrition
Certified Personal Trainer
National Academy of Sports Medicine
Certified Group Fitness Instructor
Athletics And Fitness Association of America
Certified Golf Performance Coach
Technogym
Certified Pre- And Post-natal Woman's Coach
Girls Gone Strong
Sports Psychology
De Anza College
CupertinoRed Cross
CPR/AED/First Aid Instructor
Skills
- Team Leadership
- Decision-Making
- Management Team Building
- Capital Spending
- Assignment Delegation
- Contract and Vendor Management
- Operations Management
- Employee Relations and Staff Development
- Goal Setting
Timeline
Fitness and Wellness Director
Sun City Anthem Community Association, Inc.
07.2020 - Current
Fitness and Wellness Director
WTS International, Spa Southern Highlands
01.2014 - 01.2020
Personal Trainer / Group Fitness Instructor
Self Employed
01.2010 - Current
Senior Executive Assistant
Various
01.1992 - 01.2013
Board Certified Health And Wellness Coach
National Board of Health And Wellness Coaches
Master Health Coach
Precision Nutrition
Certified Personal Trainer
National Academy of Sports Medicine
Certified Group Fitness Instructor
Athletics And Fitness Association of America
Certified Golf Performance Coach
Technogym
Certified Pre- And Post-natal Woman's Coach
Girls Gone Strong
Sports Psychology
De Anza College
Red Cross
CPR/AED/First Aid Instructor
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