Jenifer Cortez
San Diego
Summary
I am a dedicated worker, patient, and have a positive attitude. I'm looking for any position that could help me expand my skills, as well as a position that helps me expand my knowledge.
Overview
4
4
years of professional experience
Work History
Shift Leader
Taco Bell
San Diego
05.2024 - Current
- Supervised team members during shifts, ensuring adherence to operational standards and improving overall service quality.
- Trained new employees on procedures and customer service techniques, enhancing team efficiency and performance.
- Managed inventory levels, restocking supplies promptly to maintain operational flow and minimize disruptions.
- Implemented training sessions focused on food safety protocols, resulting in improved compliance and reduced waste.
- Assisted in resolving customer complaints efficiently, fostering a welcoming environment and promoting brand loyalty.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Sandwich Artist/Cashier
Subway
San Diego
04.2022 - 04.2023
- Maintained working knowledge of restaurant's policies and procedures.
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
- Built and maintained internal and external customer satisfaction.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Mastered point-of-service (POS) computer system for automated order taking.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly, and presentation.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved complaints promptly and professionally.
- Took initiative to find extra tasks when scheduled duties were completed.
- Provided accurate product information.
- Identified and assessed customers' needs to achieve satisfaction.
Education
Medical Assistant - Vital Signs & Measurements, Take Medical History & Assist with Patient Forms, OSHA Guidelines, Medical Terminology, Urinalysis, Capillary Procedures, Butterfly Techniques, Vacutainer System, Venipuncture Procedure, EKGs, Injections, Taking Vital Signs
UEI College
Chula Vista, CaliforniaSkills
- OSHA Guidelines
- Medical Terminology
- Urinalysis
- Capillary Procedures
- Butterfly Techniques
- Vacutainer System
- Venipuncture Procedure
- Injections
- Taking Vital Signs
Timeline
Shift Leader
Taco Bell
05.2024 - Current
Sandwich Artist/Cashier
Subway
04.2022 - 04.2023
Medical Assistant - Vital Signs & Measurements, Take Medical History & Assist with Patient Forms, OSHA Guidelines, Medical Terminology, Urinalysis, Capillary Procedures, Butterfly Techniques, Vacutainer System, Venipuncture Procedure, EKGs, Injections, Taking Vital Signs
UEI College