Jenifer Crespo
Hialeah,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining executive operations, evidenced by my tenure at Winn Dixie. Expert in Microsoft Office and exceptional in interpersonal communication, I excel in transforming challenges into solutions, achieving results through attention to detail and collaborative teamwork.
Overview
24
24
years of professional experience
Work History
Customer Support Specialist
Winn Dixie
04.2000 - 05.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Executive Assistant
Storage Xps
01.2022 - 01.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Education
Sciences -
San Francisco De Asis
Maracaibo, Venezuela 07.2017
Skills
- Customer service excellence
- Attention to Detail
- Microsoft Windows and Office
- Teamwork and Collaboration
- Problem-Solving
- Interpersonal Skills
- Organizational Skills
- Highly Professional
- Friendly and Patient
- Active Listening
- Creative Issue Resolution
Languages
Spanish
Full Professional
Timeline
Executive Assistant
Storage Xps
01.2022 - 01.2024
Customer Support Specialist
Winn Dixie
04.2000 - 05.2024
Sciences -
San Francisco De Asis