Jenifer Farris
Austin,TX
Summary
Dynamic and service-oriented Bar Manager with a proven track record in high-volume, upscale restaurant environments. Rapid advancement from host to General Manager within four years demonstrates mastery of every Front of House position, showcasing exceptional leadership and team development skills. Progression from Bartender to Bar Lead to Bar and Service Manager in just one year reflects a commitment to excellence and operational efficiency. Recognized for effective communication, problem-solving abilities, and a passion for fostering a positive work environment that promotes staff growth while implementing innovative marketing strategies to enhance sales and maximize profitability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Manager
Redfarm ATX
11.2024 - Current
- Managed bar operations, ensuring compliance with health and safety regulations.
- Developed seasonal cocktail menus, enhancing customer experience and increasing sales.
- Trained and supervised bar staff, implementing service protocols and best practices.
- Conducted regular inventory audits to maintain optimal stock levels and reduce waste.
- Implemented cost control measures, optimizing labor and inventory to increase profitability.
- Established a comprehensive training program for new bartenders, focusing on skill development.
- Designed signature cocktails that became popular menu items, driving repeat business.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Scheduled al front of house team members, to ensure optimal coverage and performance.
- Created beverage matrix on entire bar program.
- Managed inventory and ordering to ensure profitability.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
Bartender
Redfarm ATX
10.2023 - Current
- Mixed and served a variety of cocktails and beverages, consistently following standard recipes and customer preferences.
- Developed and maintained knowledge of seasonal drink specials and menu items to enhance customer experience and drive sales.
- Monitored and restocked bar inventory, ensuring optimal supply levels to meet customer demand and prevent shortages.
- Collaborated with kitchen staff to coordinate food and drink pairings, enhancing the overall dining experience for patrons.
- Managed the cleanliness and organization of the bar area, ensuring compliance with health and safety standards.
- Provided personalized recommendations to guests based on preferences, leading to increased customer satisfaction and repeat business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Utilized POS systems for processing orders, managing tabs, and accurately handling cash and credit card transactions.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
General Manager
Hula Hut
01.2023 - 08.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Guided management and supervisory staff to promote smooth operations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Bar Manager
Hula Hut
04.2021 - 01.2023
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored cash intake to reduce discrepancies.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Monitored patron alcohol consumption to encourage safety.
- Planned and coordinated special events to boost customer numbers and profits.
- Developed and implemented bartender training programs, policies and procedures.
- Restocked beer and liquor regularly and after special events.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Created signature beverages to increase revenue and patron loyalty.
- Reorganized bar stations to streamline service flow.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Bartender
Hula Hut
10.2019 - 04.2021
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
Server
Hula Hut
08.2019 - 04.2021
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Host
Hula Hut
07.2019 - 09.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Mission Viejo High School
Mission Viejo, CA05.1994
Skills
- Strategic Planning
- Staff Training
- Business Development
- Recruitment
- Operations Management
- Relationship Building
- Customer Retention
- Team Building and Motivation
- Staff Supervision
- Team Building
- Performance Improvement
- Product Costing
- Employee Training and Development
- Customer Experiences
- Team Player
- Operations Oversight
- Change Implementation
- Data Review
- Inventory Control
- Performance Evaluations
- Verbal and Written Communication
- Training and Coaching
- Communication Skills
- Employee Development
- Leadership
- Employee Scheduling
- Expense Control
- Customer service
- Problem-solving
- Restaurant management
- Dining room management
- Labor cost control
- Cash handling
- Beverage making
- POS system proficiency
- ServSafe compliance
- FOH operations oversight
Certification
TABC
ServSafe Manager Certificate
Education and Training
other
Timeline
Bar Manager
Redfarm ATX
11.2024 - Current
Bartender
Redfarm ATX
10.2023 - Current
General Manager
Hula Hut
01.2023 - 08.2023
Bar Manager
Hula Hut
04.2021 - 01.2023
Bartender
Hula Hut
10.2019 - 04.2021
Server
Hula Hut
08.2019 - 04.2021
Host
Hula Hut
07.2019 - 09.2019
High School Diploma -
Mission Viejo High School