Jenifer Franklin
Mentor,OH
Summary
Driven professional with proven customer service and money handling abilities honed at Produce Place and East Coast Custard. Excelled in building rapport and efficiently resolving customer issues, boosting satisfaction. Skilled in payment processing and computer proficiency, adept at learning and adapting to new roles to support team needs.
Overview
3
3
years of professional experience
Work History
Cashier
Produce Place
01.2023 - Current
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Ice Cream Server
East Coast Custard
08.2021 - 01.2022
- Processed sales transactions for cash, debit, and credit purchases.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Notified supervisor and peers of low product inventory and customer complaints.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Education
No Degree - Veterinarian Assisting
Valley College
Cleveland08.2024
High School Diploma -
Treca Digital Academy
Cleveland05.2023
Skills
- Animal Safety
- Reception Area Maintenance
- Reading Comprehension
- Money handling abilities
- Computer Proficiency
- Customer Service
- Building rapport
- Payment Processing
Timeline
Cashier
Produce Place
01.2023 - Current
Ice Cream Server
East Coast Custard
08.2021 - 01.2022
No Degree - Veterinarian Assisting
Valley College
High School Diploma -
Treca Digital Academy
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