Jenifer Garcia

• Provide operations support and business management for an Independent Sales Organization (ISO) serving 1000’s of merchants.
• Manage enrollment team and processes for onboarding multi-million dollar merchants. Identify and implement process improvements and revenue-producing opportunities.
• Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Reconciling statements and transactions, troubleshooting systems and terminals, and maintaining overall customer relations.
• Assist in developing and retaining partnerships with SaaS vendors by providing fair, integrous, value-adding services.
• Help build strategic relationships with multiple processing platforms and gateways, including underwriting teams and supply channels.

• Develop operational strategies to enhance rental process efficiency and customer satisfaction resulting in consistent 5 Star Review ratings.
• Manage inventory systems to ensure optimal availability of rental equipment and supplies.
• Provide exceptional customer service, addressing inquiries, and resolving issues promptly while maintaining Superhost status on popular platforms.

• Provide personal, administrative, virtual, and executive assistance to businesses and individuals.
• Conduct Bookkeeping and Notary services.

• Tracked and followed up on progress of fiber build projects for wholesale division, managing delivery within incremental and completion timelines.
• Liaised with engineers, production managers, customers, and end users to ensure project alignment and communication.
• Interpreted site visit documents, diagrams, and field notes to compile and clarify customer requirements.
• Ability to maneuver in many different system environments. Maintain projects in various databases and spreadsheets. Proficient in Excel.

• Directed the administrative operations for starting up and running a small business, covering taxes, bookkeeping, advertising, sales, cost cutting, customer service, employee scheduling, and inventory.
• Oversaw daily operations, ensuring efficient appliance repair and maintenance services.
• Developed strategic marketing initiatives to enhance brand visibility and customer engagement.
• Mentored technicians, improving service quality and team performance through hands-on training.

• Developed banking applications for corporation-specific builds using SMS packaging and Wise Packaging Studio; performed application testing, data restoration, and data migration to support seamless deployment.
• Established and maintained technical documentation for application workflows and processes.
• Collaborated with cross-functional teams to identify software requirements and improve application performance.

• Delivered technical support to over 10,000 users across Western States, ensuring timely resolution of issues.
• Created a database to track and report progress of Y2K issues, enhancing corporate readiness and compliance.
• Executed transition, migration, and implementation of hardware and software in various environments, facilitating smoother operations.

• Managed the regional call center's operations serving 100's of representatives and millions of customers. Scope included workstations, servers, network, phone systems, and mainframe.

• Developed and delivered training programs to enhance employee skills and operational efficiency.
• Evaluated training effectiveness through feedback collection and performance assessments, leading to continuous improvement initiatives.

• Operated within a highly a structured environment, adapting quickly to procedures and protocols for enhanced service delivery.
• Resolved customer inquiries through effective communication and problem-solving skills.

Sales Certificate