Jenifer Grande
Indianapolis
Summary
Dynamic and detail-oriented professional with extensive experience at Walmart as a Return Specialist, excelling in inventory management and customer service. Proven ability to optimize workflows and enhance operational efficiency, utilizing strong problem resolution skills and expertise in equipment operation. Committed to maintaining safety compliance and delivering exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Material Handler
Ulta Beauty Inc.
11.2023 - 12.2025
- Operated material handling equipment to transport products within warehouse environment.
- Processed incoming shipments and ensured accurate inventory management.
- Maintained cleanliness and organization of work area for safety compliance.
- Assisted with order fulfillment by picking and packing products efficiently.
Production Line Worker
Amazon
12.2020 - 07.2023
- Operated machinery to assemble products efficiently and maintain quality standards.
- Conducted routine inspections to ensure compliance with safety protocols and operational guidelines.
- Collaborated with team members to streamline production processes and minimize downtime.
- Assisted in training new employees on equipment operation and safety procedures.
Return Specialist
Walmart
03.2019 - 12.2020
- Processed customer returns efficiently, ensuring accurate inventory management and compliance with company policies.
- Assisted customers with return inquiries, providing exceptional service and resolving issues promptly.
- Collaborated with team members to streamline return procedures, enhancing overall workflow efficiency.
- Maintained up-to-date knowledge of product lines to accurately assess return eligibility and assist customers effectively.
- Utilized retail management software to track returns and generate reports for operational improvements.
- Developed training materials for new hires, focusing on best practices for handling returns and customer interactions.
- Monitored return trends to identify areas for improvement in product quality and customer satisfaction initiatives.
- Led initiatives to reduce processing time for returns, enhancing customer experience and operational efficiency.
- Unloaded, inspected, and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in Software inventory tracking system.
- Operated electric pallet jack, forklift and manlift.
- Provided documentation and calculations to support inventory distribution decisions.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
Education
High School Diploma -
Bell Highschool
Los Angeles, CA06.2005
Skills
Material handling
Languages
Spanish
Native or Bilingual
Timeline
Material Handler
Ulta Beauty Inc.
11.2023 - 12.2025
Production Line Worker
Amazon
12.2020 - 07.2023
Return Specialist
Walmart
03.2019 - 12.2020
High School Diploma -
Bell Highschool