JENIFER HALLIWILL

Worked under 3 Agencies for the same client,

MONA COMPUTER SYSTEM(S) PTE LTD, 2018-2020

ARMORIA NETWORK SERVICES PTE LTD, 2014-2018

MN Computer Systems (S) PTE LTD, 2011-2014

Environment: Lotus Domino 9, Lotus Script, Lotus Formula

• Managed an operational application system which has Lotus Notes as the front-end for maintaining and updating the details of reports coming from different system administrators on a daily basis.
• Developed an agent to generate reports from files sent by system administrators for review. Includes agent created for reminders for recommendations / approval / processing.
• Designed, developed, modified and debugged programs.
• Maintained existing applications, designed and delivered new applications.
• Worked closely with clients to establish specifications and system designs.
• Authored code fixes and enhancements for inclusion in future code releases and patches.
• On-going agents (generation of data, Email notifications and reminders) to support conducted Annual Reviews.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Served as primary point of contact for support relating to owned solutions and products.

• Provides quicker resolution handled from an inbound agent.
• Calls customer back to continue troubleshooting from an agreed time and date.
• Handle call back triggers for the whole team to provide excellent technical support to customers.
• Gives feedbacks to agents within the handled team for quicker resolutions.
• Taking in calls for Dell customers and fixing hardware problems and factory installed software.
• Provides advanced level of diagnosing, troubleshooting and resolution for complex system related issues, using Dell policies and procedures to determine a course of action.