Jenifer Hill
Crestview,FL
Summary
I want to take on a new challenge while providing for my family while my husband continues to serve our great nation. I am a personable and dedicated customer service representative with extensive experience in the industry. I am a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to the company's success. I am articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Affordable Home Insurance BRP
Destin, FL
01.2023 - Current
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Performed quality control checks on customer payment records before submitting them for approval or archiving them in the system.
Material Manager
Kratos Electronics
Fort Walton Beach, FL
01.2022 - 01.2023
- Supported efficient manufacturing by keeping inventory within optimum levels.
- Ensured accuracy of physical inventory through verification and adjustment.
Store Manager
Dollar Tree Retail Store
Oak Harbor, WA
01.2013 - 01.2022
- Scheduling, Human Resource, Inventory Management, Mentoring/training and Managing employees, Customer Support
- Hired and trained positive, enthusiastic employees to boost the talents of the retail team.
- Delegated work to staff, setting priorities and goals.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Ensured all safety protocols were followed at all times by staff members.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Recruited, trained, and managed a team of 20+ employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Prepared employee performance appraisals, providing actionable feedback.
- Created engaging merchandise presentations to motivate impulse purchases.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Prepared and submitted nightly bank deposits.
- Supervised cash drawer balances and deposits of store receipts.
Housekeeper
Ships Harbor Inn
Anacortes, WA
01.2012 - 01.2013
- Housekeeping
Homemaker
01.2005 - 01.2012
- Budgeting, Child Care, Home/vehicle maintenance, Meal preparations, Travel management
Education
Computer Systems Administration -
Tidewater Technical Community College
Virginia Beach, VA12.2001
Liberal Arts Associates Degree -
Walla Walla Community College
Clarkston, WA12.1997
Skills
- Customer Service
- Sales Objection Handling
- Microsoft Office 360
- Call center operations
- Call center experience
- Payment processing
- Customer consultation
Hobbies and Interests
- Hiking
- Basketball
- Camping
- Spending time with my kids
- Computers
- Spending time in the Outdoors
References
Furnished Upon Request.
Certification
- FL 4-40 Customer Representative License
Timeline
Customer Service Assistant
Affordable Home Insurance BRP
01.2023 - Current
Material Manager
Kratos Electronics
01.2022 - 01.2023
Store Manager
Dollar Tree Retail Store
01.2013 - 01.2022
Housekeeper
Ships Harbor Inn
01.2012 - 01.2013
Homemaker
01.2005 - 01.2012
Computer Systems Administration -
Tidewater Technical Community College
Liberal Arts Associates Degree -
Walla Walla Community College
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