Summary
Overview
Work History
Education
Skills
Timeline
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Jenifer Holton

Milton,FL

Summary

Office Manager and Certified Tax Preparer with extensive experience in maintaining confidentiality, exceptional customer service, and accurate financial record-keeping. Skilled in office administration, inventory control, and employee supervision, with proven success in streamlining operations and enhancing team productivity. Bringing strong organizational skills and expertise in customer service to advance career opportunities.

Overview

21
21
years of professional experience

Work History

Office Manager

C.H. Trees, LLC
01.2019 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Certified Tax Preparer

Liberty Tax Service
08.2013 - 02.2014
  • Collaborated with accounting team members to ensure seamless integration of financial data into the tax preparation process.
  • Implemented strategies for self-employed clients to optimize tax savings and minimize liabilities.
  • Supported clients during IRS audits, providing documentation and expert assistance to resolve discrepancies.
  • Maximized client tax savings by identifying and applying appropriate deductions and credits.

Customer Service Cashier

Walmart
08.2003 - 12.2005
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

GED -

Cumberland County High School
Crossville, TN
05.2000

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Customer Relations
  • Clear oral/written communication
  • Relationship Building
  • Inventory Control
  • Employee Supervision

Timeline

Office Manager

C.H. Trees, LLC
01.2019 - Current

Certified Tax Preparer

Liberty Tax Service
08.2013 - 02.2014

Customer Service Cashier

Walmart
08.2003 - 12.2005

GED -

Cumberland County High School

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Jenifer Holton