JENIFER HOWELL HARRIS
Tucker,US
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead
Gainwell Technologies
11.2020 - Current
- Lead and motivate a team to achieve assigned goals and objectives in a fast-paced environment
- Developed and implemented performance metrics and goals to drive team efficiency and productivity
- Provide regular feedback and coaching to team members to promote their professional development and improve performance
- Streamline team operations by implementing automation tools and processes, resulting in increased efficiency and reduced processing time
- Collaborate with cross-functional teams to identify and implement process improvements for enhanced claim processing efficiency and accuracy
- Establish and maintain strong relationships with key stakeholders, including healthcare providers, to ensure effective communication and collaboration
- Created monthly and daily production output plans to ensure that customer service and financial goals were met
- Created a strategic plan for component development practices to support future projects.
Lead Medical Assistant
Memorial Hermann Katy Hospital
03.2017 - 10.2020
- Assist in maintaining a clean and organized work environment to ensure the safety and well-being of patients and staff
- Assist in the preparation and maintenance of medical supplies inventory to ensure smooth operations and efficient patient care
- Assist in administering medications and vaccines to patients under the supervision of a healthcare provider
- Conducting basic diagnostic tests and procedures under the supervision of a healthcare professional to assist in patient diagnosis and treatment
- Assist in patient education, providing information on medical conditions, treatment plans, and preventive care measures to improve patient understanding and compliance
- Assist in patient registration and insurance verification process to ensure accurate and timely billing
- Was in charge of orienting and training new employees on proper procedures and policies
- All aspects of the nursing assessment, treatments, medications, discharge instructions, and follow-up care were meticulously documented
- Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
- Performance Management: Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations
- Facilitated effective working relationships between client, partners and project teams throughout project lifecycles
- Customer Relations: Earned highest marks for customer satisfaction, company-wide.
Education
High School -
Torrance High School
Torrance, CAMedical Assistant - Certification -
UEI College - Gardena
Gardena, CABusiness Administration - Bachelor of Science -
Kaplan University - Orlando
Orlando, FLSkills
- CRM Systems
- MS Office
- Team Leadership
- Project organization
- Complex problem-solver
- Problem resolution
- Supervision
- Clerical support
- Clinical and medical analysis
- Conflict resolution
- Reporting skills
- Eligibility Determination
- Medical terminology knowledge
- Insurance claims
- Collaboration
- Relationship building
- Revenue growth
- Process improvements
- Staff training and development
- Leading Team Meetings
- Service Level Agreements
- Attention to Detail
Certification
- First Aid/CPR Certified
- Certification in Java
- Certified Business Analysis Professional (CBAP)
- Salesforce
Timeline
Team Lead
Gainwell Technologies
11.2020 - Current
Lead Medical Assistant
Memorial Hermann Katy Hospital
03.2017 - 10.2020
High School -
Torrance High School
Medical Assistant - Certification -
UEI College - Gardena
Business Administration - Bachelor of Science -
Kaplan University - Orlando
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