Jenifer Latham

Assisted clients with changes, payment, found resolution to their issues .

Assisted in answering phones with a very high call volume.

Took clients personal information to provide quotes on home and auto insurance.

Sent out reports, from several insurance companies, to all the agents ~ referencing cancelled policies, policies expiring and policies in the process of lapsing or non-renewing their clients insurance

• Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
• Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
• Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
• Supported upper management with scheduling, travel arrangements, and expense reporting, increasing efficiency in daily operations.
• Assisted with event planning efforts, ensuring successful execution of company-wide gatherings and conferences.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.