Summary
Overview
Work History
Education
Skills
Timeline
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Jenifer Latham

Summary

Dynamic customer service professional with extensive experience at LifeShield National Insurance, adept at problem-solving and enhancing client satisfaction. Proven ability to manage high call volumes while demonstrating empathy and active listening. Skilled in processing client changes efficiently, fostering loyalty, and maintaining meticulous records for optimal service delivery.

Overview

35
35
years of professional experience

Work History

Life Specialist 1

LifeShield National Insurance
09.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

CSR - Insurance

Premier Insurance LLC
07.2023 - 08.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Took clients personal information to provide quotes on home and auto insurance.
  • Sent out reports, from several insurance companies, to all the agents ~ referencing cancelled policies, policies expiring and policies in the process of lapsing or non-renewing their clients insurance.

Administrative Office Assistant

COUNTRY Financial
05.1990 - 06.2023
  • Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
  • Assisting the agency manager for all of Oklahoma in creating reports, scheduling interviews with new candidates, hiring paperwork, training new insurance reps, servicing unassigned Property and Casualty accounts, scheduling, creating, and hosting events of all sizes to show appreciation for our business partners and clients. COUNTRY Financial is an insurance and financial services company. Liaison between our corporate, district and reps.
  • Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
  • Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.


Education

Associate of Arts - Business Management

OSU OKC
Oklahoma City, OK
05-2020

Skills

  • Phone Skills
  • Problem Solving
  • Processing changes for our clients
  • Quick and time management calls
  • Creating and hosting small and large events
  • Training insurance reps
  • Completing multiple task in a timely manner
  • General Office
  • Customer Service & Communication
  • Computer Skills

Timeline

Life Specialist 1

LifeShield National Insurance
09.2024 - Current

CSR - Insurance

Premier Insurance LLC
07.2023 - 08.2024

Administrative Office Assistant

COUNTRY Financial
05.1990 - 06.2023

Associate of Arts - Business Management

OSU OKC

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