Jenifer Latham
Summary
Dynamic customer service professional with extensive experience at LifeShield National Insurance, adept at problem-solving and enhancing client satisfaction. Proven ability to manage high call volumes while demonstrating empathy and active listening. Skilled in processing client changes efficiently, fostering loyalty, and maintaining meticulous records for optimal service delivery.
Overview
35
35
years of professional experience
Work History
Life Specialist 1
LifeShield National Insurance
Oklahoma City, OK
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
CSR - Insurance
Premier Insurance LLC
Edmond, OK
07.2023 - 08.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Took clients personal information to provide quotes on home and auto insurance.
- Sent out reports, from several insurance companies, to all the agents ~ referencing cancelled policies, policies expiring and policies in the process of lapsing or non-renewing their clients insurance.
Administrative Office Assistant
COUNTRY Financial
Oklahoma City, OK
05.1990 - 06.2023
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Assisting the agency manager for all of Oklahoma in creating reports, scheduling interviews with new candidates, hiring paperwork, training new insurance reps, servicing unassigned Property and Casualty accounts, scheduling, creating, and hosting events of all sizes to show appreciation for our business partners and clients. COUNTRY Financial is an insurance and financial services company. Liaison between our corporate, district and reps.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
Education
Associate of Arts - Business Management
OSU OKC
Oklahoma City, OK05-2020
Skills
- Phone Skills
- Problem Solving
- Processing changes for our clients
- Quick and time management calls
- Creating and hosting small and large events
- Training insurance reps
- Completing multiple task in a timely manner
- General Office
- Customer Service & Communication
- Computer Skills
Timeline
Life Specialist 1
LifeShield National Insurance
09.2024 - Current
CSR - Insurance
Premier Insurance LLC
07.2023 - 08.2024
Administrative Office Assistant
COUNTRY Financial
05.1990 - 06.2023
Associate of Arts - Business Management
OSU OKC