Jenifer Little
Prattville,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
Autauga County 911
Prattville, AL
09.2020 - Current
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
- Monitored multiple radio frequencies, maintained contact with police officers in the field and dispatched appropriate personnel to respond to situations.
- Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.
- Coordinated resources between responding agencies during multi-agency incidents.
- Utilized mapping systems to determine locations for responding personnel; tracked unit status in order to ensure timely response times.
- Participated in training sessions designed to improve knowledge base related to job functions.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Entered information on computerized systems to verify locations and notify nearest responders.
Dispatcher
Autauga County Sheriff's Office
Prattville, AL
01.2020 - 09.2020
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
- Monitored multiple radio frequencies, maintained contact with police officers in the field and dispatched appropriate personnel to respond to situations.
- Communicated with police officers via two-way radios to provide updates on suspect location or vehicle description when necessary.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Used radio, telephone and computer system to update first responders with new information.
Hotel Front Desk Clerk
Super 8 Hotel
Prattville, AL
09.2017 - 12.2019
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Maintained daily records of room availability and rates.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
High School Diploma -
Marbury School
Marbury, AL05-2006
Some College (No Degree) -
Auburn University-Montgomery
Montgomery, ALSkills
- Information Gathering and Relay
- Critical Thinking
- Problem-Solving
- Call Management
- Computer Skills
- Emergency Medical Instruction
Certification
- Communication Training Officer (CTO)
- Emergency Medical Dispatch (EMD)
- Public Safety Telecommunicator (PST)
- NIMS
- NCIC
- CPR
Timeline
Emergency Dispatcher
Autauga County 911
09.2020 - Current
Dispatcher
Autauga County Sheriff's Office
01.2020 - 09.2020
Hotel Front Desk Clerk
Super 8 Hotel
09.2017 - 12.2019
High School Diploma -
Marbury School
Some College (No Degree) -
Auburn University-Montgomery
- Communication Training Officer (CTO)
- Emergency Medical Dispatch (EMD)
- Public Safety Telecommunicator (PST)
- NIMS
- NCIC
- CPR
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