Jenifer Luna
Heber City,United States
Summary
Professional Summary
Friendly and hardworking customer service professional with experience in luxury hospitality, food and beverage, cash handling, and team leadership. I thrive in fast-paced environments, learn quickly, and enjoy creating positive experiences for guests. Bilingual in English and Spanish, with a strong work ethic and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Housekeeping/Home Manager
Promontory Ranch Club
Magna, USA
10.2023 - 02.2024
- Managed housekeeping crews, billed owners, and ordered supplies to ensure smooth operations.
- Coordinated crew schedules to ensure timely assignments.
- Tracked and organized inventory to maintain optimal stock levels and support team efficiency.
- Executed errands for owners to support daily operations.
- Resolved conflicts between workers and owners, fostering a positive work environment.
- Ensured team collaboration and support.
Housekeeping Supervisor
Promontory Ranch Club
02.2023 - 10.2023
- Conducted training sessions for new employees to ensure understanding of company policies and procedures.
- Sourced and evaluated cleaning supplies, training crews on effective usage.
- Inspected and fixed errors in homes while training housekeepers on proper procedures.
Housekeeper
Promontory Ranch Club
08.2022 - 02.2023
- Organized and cleaned owner home and rental units to ensure welcoming and comfortable environments for guests.
- Collaborated with owners to identify and meet their specific cleaning preferences and needs.
- Replenished supplies in bathrooms and kitchens to enhance guest convenience and satisfaction.
- Replenished supplies in bathrooms and kitchens for guest convenience.
- Operated cleaning equipment safely and efficiently throughout the property.
Housekeeper
Deer Valley
12.2021 - 05.2022
- Cleaned guest accommodations to maintain high standards of cleanliness and hygiene.
- Executed thorough cleaning of home interiors, ensuring spaces were dust-free, glass surfaces were streak-free, and all trash was removed.
- Provided laundry services, ensuring fresh linens for guest comfort and satisfaction.
- Ensured safe handling of industrial cleaning supplies and equipment, prioritizing safety and compliance during cleaning operations.
- Assisted in maintaining inventory of cleaning supplies and equipment for efficient operations.
Barista
Goldener Hirsch
Park City, Utah
07.2018 - 12.2020
- Ensured quick and precise preparation of beverage recipes and specialty drinks, enhancing customer satisfaction by reducing wait times.
- Maintained speed and accuracy when preparing beverage recipes and specialty drinks to minimize customer wait times.
- Engaged with customers to provide excellent service and recommendations.
- Maintained cleanliness and organization of the café environment.
- Cleaned and prep areas and replenished supplies to maintain a safe healthy work environment.
- Interacted with customers to deliver exceptional service and tailored recommendations, fostering a welcoming café atmosphere.
Store/Loan Manager
1st Choice Money Center
07.2018 - 12.2020
- Managed client costs by prioritizing payments based on credit terms and rates.
- Managed safe box and cash drawers by ensuring secure handling of funds.
- Made nightly cash deposits to bank to ensure secure management of funds.
- Secured safe box by implementing strict access protocols and cash drawers by ensuring secure handling of funds.
- Addressed inquiries from customers, vendors, and staff, ensuring prompt issue resolution.
- Trained staff on new programs and rules to ensure compliance and efficiency.
- Provided training at multiple stores to enhance staff capabilities to provide training and support for staff coverage.
Loan Officer
1st Choice Money Center
05.2018 - 07.2018
- Educated customers on interest rates, enabling faster loan repayment.
- Help avoid customers going to collections.
- Conducted collections calls to follow up on overdue accounts.
- Make collections calls.
- Processed loan checks for customers, ensuring timely access to funds.
Education
Wasatch high school
Skills
Household management
- Inventory management
- Organizational skills
- Time management
- Multitasking
- Attention to detail
- Problem solving
- Teamwork
- Communication
- Conflict resolution
- Cultural sensitivity
- Adaptability and learning
- Adaptability and learning
Timeline
Housekeeping/Home Manager
Promontory Ranch Club
10.2023 - 02.2024
Housekeeping Supervisor
Promontory Ranch Club
02.2023 - 10.2023
Housekeeper
Promontory Ranch Club
08.2022 - 02.2023
Housekeeper
Deer Valley
12.2021 - 05.2022
Barista
Goldener Hirsch
07.2018 - 12.2020
Store/Loan Manager
1st Choice Money Center
07.2018 - 12.2020
Loan Officer
1st Choice Money Center
05.2018 - 07.2018
Wasatch high school