Jenifer Luna
Homestead,FL
Summary
Obtain a position in a people-oriented organization where I can maximize my
customer-service experience in a challenging environment to achieve the customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Mia Aesthetics
03.2022 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
Head Cashier Supervisor
Lowes Home Improvement
06.2020 - 03.2021
- Handle register with log-off reports, check-out, exchanges, supplying change, giving loans and counting the money at the end of night or start of the day.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
Sales Associate
The Children’s Place
08.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds and online orders in accordance with store policy.
Education
Certificate - Phlebotomy
Life Line Med Training
Miami, FL07.2034
High School Diploma -
Homestead Sr. High School
Homestead, FL01.2019
Skills
- Problem-Solving
- Data Entry
- Customer relations understanding
- Verbal and written communication
- Teamwork and Collaboration
- Time management skills
References
- Neli Cervantes, Garret Shields Infrastructure (Asset Manager), (214) 900-3023
- Yarimette Gonzalez, (305) 877-9096
- Maria Perez, ED Coordinator, (786) 766-1242
Certification
NHA - Certified Phlebotomist Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
Mia Aesthetics
03.2022 - Current
Head Cashier Supervisor
Lowes Home Improvement
06.2020 - 03.2021
Sales Associate
The Children’s Place
08.2019 - 03.2020
High School Diploma -
Homestead Sr. High School
Certificate - Phlebotomy
Life Line Med Training