Jenifer McDonald
Admin assistant/customer service rep
Clarksville,TN
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Dedicated and upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Marcus Banks
Clarksville, TN
02.2018 - 03.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Made and received phone calls in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
Administrative Assistant/House Cleaner
Mr. Fix It
Florence, AL
03.2010 - 01.2018
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Directed customer communication to appropriate department personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Polished metal fixtures in kitchen and bathroom areas.
- Organized closets according to customer specifications.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Applied waxes to woodwork or tile floors for protection against wear-and-tear.
Education
High School Diploma -
East Limestone High School
Athens, AL05-1994
Skills
- Proper Phone Etiquette
- Administrative Support
- Scheduling And Calendar Management
- Confidential Document Control
- Recordkeeping Skills
- Professional Speaking
- Telephone Etiquette
- Office Correspondence
- Professional Communication
- File Organization
- Shipping And Receiving Packages
- Internet Research
- File And Record Keeping
- Customer Service
- Customer Engagement
- Customer/Client Relations
- Calendar Oversight
Timeline
Administrative Assistant
Marcus Banks
02.2018 - 03.2024
Administrative Assistant/House Cleaner
Mr. Fix It
03.2010 - 01.2018
High School Diploma -
East Limestone High School