Dynamic and compassionate professional with a rich background in healthcare and child care, notably at Lake Roosevelt Community Health Center. Excelled in patient registration, medical reception, and dental billing, enhancing patient satisfaction and operational efficiency. Skilled in effective communication and front desk operations, with a commitment to respectful, quality care and streamlined administrative processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Teacher Aid
Inchelium Child Care
10.2024 - Current
Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provision.
Collaborated with fellow Child Care Aides to ensure smooth transitions between activities and routines.
Developed strong relationships with families, fostering open communication and mutual trust.
Established a safe, nurturing environment for children to thrive both emotionally and physically.
Caregiver
CDWA
11.2022 - Current
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted patients with self-administered medications.
Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Patient Registration/ Outreach Coordinator
Lake Roosevelt Community Health Center
07.2022 - 10.2024
Gathered demographic and insurance information to register patients for medical appointments.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Followed up on missed appointments with patients to reschedule and promote continuity of care.
Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
Assisted with training new hires on best practices for managing various aspects of the registration process, including collecting sensitive information, navigating software systems, and maintaining confidentiality.
The WA Health Plan Finder Navigator/Tribal Assister helps tribal members and community members in Washington state understand and access health insurance, making sure they have the right resources and support to find the coverage that fits their needs. They play a key role in helping individuals navigate the complex health insurance system, ensuring that everyone has access to healthcare.
Medical Receptionist
Lake Roosevelt Community Health Center
11.2018 - 06.2022
Checked patient insurance, demographic, and health history to keep information current.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Dental Billing
Lake Roosevelt Community Health Center
06.2015 - 10.2018
Collaborated with dentists to ensure accurate treatment documentation, leading to more precise billing records and improved collections.
Generated monthly billing and posting reports for management review.
Optimized claim submissions with thorough knowledge of payer-specific requirements, leading to decreased denials due to incomplete or incorrect information.
Medical Receptionist
Lake Roosevelt Community Health Center
05.2013 - 10.2015
Managed patient appointments efficiently, reducing wait times significantly.
Improved accuracy of patient data with meticulous record-keeping.
Optimized appointment scheduling to maximize doctor availability.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.