JENIFER MOYA HERNANDEZ
Las Vegas,NV
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Customer Care Center
Zions Bancorporation
08.2022 - Current
- Collaborated with cross-functional teams to implement company-wide initiatives for enhanced customer experience.
- Maintained high-quality service standards with focused employee coaching and performance evaluations.
- Upheld a high standard of professionalism and empathy in all customer interactions, serving as a role model for team members.
- Developed strong relationships with key clients through proactive account management and excellent communication skills.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Cashier
Cardenas Markets
03.2021 - 08.2021
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases and locate items.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV05.2019
Associate of Business -
College of Southern Nevada
Las Vegas, NV05.2022
Skills
- Strong Work Ethic
- Call center experience
- Customer Relations
- Sales proficiency
- Research and due diligence
- Problem-Solving
- Attention to Detail
- Multitasking
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Handling Complaints
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Center
Zions Bancorporation
08.2022 - Current
Cashier
Cardenas Markets
03.2021 - 08.2021
High School Diploma -
Las Vegas High School
Associate of Business -
College of Southern Nevada