Jenifer Murphy
Albuquerque,NM
Summary
Versatile and dynamic professional with a proven track record in customer service and organizational skills, honed across roles from Cleaner/Driver at Odors Ex to Manager at McDonald's. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional multitasking and communication abilities. Achieved significant improvements in team performance and service delivery, embodying reliability and efficiency.
Overview
27
27
years of professional experience
Work History
Cleaner/driver
Odors Ex
08.2024 - Current
- Cleaned and sanitized cars according to established protocols.
- Removed trash, debris and other waste materials from premises and vehicles.
- Used time management and efficient cleaning methods to meet deadlines.
- Contributed to the overall success of the team by actively participating in training sessions and sharing best practices with colleagues.
- Ensured quality control by inspecting finished vehicles for cleanliness, addressing any missed areas or issues before releasing to the customer.
Office Manager
Foot and Ankle Specialists
04.2021 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Store Manager
Circle K Gas Station
01.2018 - 04.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Associate and Membership Desk
Sams Club
08.2015 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Sears
11.2010 - 07.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate and Bakery
Smiths
02.2008 - 08.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Manager
Carls Jr
02.2005 - 02.2008
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Mc Donalds
07.1997 - 06.2003
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Education
No Degree -
Los Lunas High School
Los Lunas, NMSkills
- Customer Service
- Cleaning and sanitizing
- Reliability and punctuality
- Multitasking
- Organizational Skills
- Time Management
- Teamwork and Collaboration
- Communication and Interpersonal Skills
Timeline
Cleaner/driver
Odors Ex
08.2024 - Current
Office Manager
Foot and Ankle Specialists
04.2021 - 08.2024
Store Manager
Circle K Gas Station
01.2018 - 04.2021
Sales Associate and Membership Desk
Sams Club
08.2015 - 01.2018
Sales Associate
Sears
11.2010 - 07.2012
Sales Associate and Bakery
Smiths
02.2008 - 08.2008
Manager
Carls Jr
02.2005 - 02.2008
Manager
Mc Donalds
07.1997 - 06.2003
No Degree -
Los Lunas High School
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