Jenifer Ornelas
Avondale,AZ
Summary
Well-organized administrative professional experienced in front office support. Effectively coordinate documents, records and resources to maintain smooth daily operations. Quick learner . Industrious office coordinator with strong background maximizing client relations with excellent communication skills and expert follow-up on issues. Proven history of expanding client base by implementing targeted marketing initiatives.
Overview
6
6
years of professional experience
Work History
Office Coordinator
thompson peak family dental
Scottsdale , AZ
08.2020 - Current
- Created and maintained filing systems, both paper and electronic.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Greeted visitors and directed them to the appropriate area or person.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Processed invoices and coded documents according to company procedure standards.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Monitored office budget expenditures on a monthly basis.
- Followed up with customer inquiries via phone or email promptly.
- Updated contact information lists regularly in accordance with company policy.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Managed and distributed incoming and outgoing mail and packages for staff.
Orthodontic Assistant
rusty jones orthosdontics
Phoenix, 85037
04.2019 - 08.2020
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Maintained sterilization of instruments according to OSHA standards.
- Organized patient records and kept track of treatment plans.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Prepared patients for dental radiographs and photographs.
- Verified insurance coverage for prospective patients prior to treatments being rendered.
- Communicated with other medical professionals regarding patient care needs.
- Processed payments for services rendered accurately and efficiently.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
- Supported administrative tasks such as filing documents, updating medical records.
Dental Assitant
Risas Dental And Braces
El Mirage, AZ
04.2018 - 04.2019
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
Education
DANB Certification - Dental Assisting
Carrington College - Phoenix
Phoenix, AZ03-2018
Skills
- Office Administration
- Correspondence Management
- Office Management
- Report Generation
- Client Relations
- Records Management
- Customer Service
- Business Administration
- Scheduling expertise
- Cross-Functional Collaboration
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Office Coordinator
thompson peak family dental
08.2020 - Current
Orthodontic Assistant
rusty jones orthosdontics
04.2019 - 08.2020
Dental Assitant
Risas Dental And Braces
04.2018 - 04.2019
DANB Certification - Dental Assisting
Carrington College - Phoenix
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