Jenifer Perez

• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Supported office staff and operational requirements with administrative tasks.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Enhanced office productivity by handling high volume of callers per day.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
• Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
• Maintained current and accurate medical records for patients.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
• Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
• Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
• Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
• Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
• Facilitated new patient prescriptions, refills and prescription pre-authorizations.
• Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
• Boosted patient retention by providing exceptional customer service and building rapport with each individual.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
• Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
• Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
• Expedited prescription refills for patients using electronic prescriptions systems while adhering to applicable regulations.
• Provided administrative support during audits or inspections, ensuring efficient retrieval of required documents showcasing compliance with regulatory standards.
• Facilitated communication between patients and healthcare providers, ensuring questions and concerns were promptly addressed.
• Ensured patient confidentiality and privacy were maintained with meticulous record-keeping and adherence to HIPAA regulations.
• Improved office ambiance and patient comfort by overseeing maintenance of clean and organized patient waiting area.
• Facilitated smooth workflow for healthcare professionals by efficiently preparing examination rooms and medical documents.
• Enhanced accuracy of medical billing by meticulously reviewing and updating patient insurance information.
• Improved patient understanding and compliance with treatment plans by providing detailed explanations and follow-up care instructions.
• Supported healthcare staff with accurate transcription of medical reports, improving clarity of patient records.
• Increased efficiency in patient scheduling by implementing new electronic appointment system.
• Reduced administrative errors by implementing double-check system for all outgoing correspondence and medical orders.
• Improved patient flow and reduced wait times with effective appointment scheduling.
• Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
• Enhanced reliability of patient information by regularly updating electronic health records.
• Maintained welcoming and organized reception area, contributing to positive first impression for patients.
• Streamlined patient check-in process, reducing wait times and improving patient experience.
• Enhanced patient satisfaction by providing empathetic and clear communication regarding procedures and policies.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Obtained payments from patients and scanned identification and insurance cards.
• Prepared and processed patient referrals and transfer requests.
• Registered and verified patient records before triage with most up-to-date information.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Received and routed laboratory results to correct clinical staff members.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Assisted with medical coding and billing tasks.
• Conducted patient intake interviews, recording and documenting relevant information.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Scheduled Open Heart Surgeries/Robotic Lung Surgeries
• Put together General/Lung Tumor Board
• Doctors Credentialing
• Download Images
• Made post operative appointments
• Patients FMLA paperwork
• Assisted with translations/Spanish
• Consented Patients for planned surgery
• Booking Sheets

Receptionist/Medical Assistant/Medical Secretary

General Scheduling

Booked Appointments

Scheduled Cardiac Catherization

Insurance Verification/Prior Authorization/Referrals

Booked Stress Rest

Verbal Communication/Bilingual/English and Spanish

Telephone Skills

Maintained Patient Confidentiality

Maintained Physician monthly productivity