Jenifer Pope
Concord,CA
Summary
Experienced professional in leasing and property management with a proven ability to cultivate relationships with potential tenants and execute lease agreements efficiently. Possesses a versatile skill set in customer service, sales, and conflict resolution. Recognized for exceptional teamwork, adaptability to changing circumstances, and consistently achieving high occupancy rates.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Leasing Consultant / Assistant Manager
J Williams Staffing (Temporary Staffing Agency)
10.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
- Maintained accurate and up-to-date records of all leasing transactions and tenant communications.
- Negotiated lease agreements to meet both tenant needs and property management goals.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Developed strong working relationships with staff, fostering a positive work environment.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Specialist
Hair at Ritz
01.2022 - Current
- Delivered personalized support and assistance to enhance client experiences and satisfaction through tailored services, resulting in increased loyalty and repeat business
- Managed front and back-office operations, maintained premises, ensured welcoming environments to operational efficiency, thereby supporting positive smooth business operations, and positive first impressions.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Customer Service Specialist
Touch of Beauty
11.2017 - 01.2022
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Support Specialist
Vagaro Inc
01.2021 - 08.2021
- Delivered exceptional customer service experiences by maintaining positive attitudes, active listening skills, and empathetic responses to customer concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring high levels of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Specialist
New York Life
01.2020 - 01.2021
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Specialist
Salon Murcel
11.2017 - 01.2020
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Specialist
The Image Studio
01.2015 - 01.2017
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within role.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Specialist | Operations Manager
Awe-dacious Salon
01.2005 - 02.2015
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
License #4051621 - Health And Life
Kaplan Career Institute
Chicago, IL01.2020
License #518795 - Cosmetology
Marinello Schools of Beauty
Concord, CA06.2008
General Studies -
Diablo Valley College
Pleasant Hill, CA06.1999
Skills
- Advertising
- Preparing Reports
- Management
- Administrative Tasks
- Vendor Relations
- Customer Service & Satisfaction
- Contract Negotiations
- Bi-lingual Interaction
- Team Engagement & Leadership
- Leasing and sales
- Section 8 LIHTC Tax Credit Certified
- Fair Housing Regulations
Languages
Spanish
Native or Bilingual
Yardi Voyager | Yardi Passport | Voyager Plus |Avenue 5 Yardi| Yardi One | AIM Software |Real Page |
Property Management Software
Certification
- Tax Credit Certified |2023
- California Cosmetology License #518795
- Kaplan Education | Life, Accident, Health License #4051621
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Leasing Consultant / Assistant Manager
J Williams Staffing (Temporary Staffing Agency)
10.2023 - Current
Customer Service Specialist
Hair at Ritz
01.2022 - Current
Customer Support Specialist
Vagaro Inc
01.2021 - 08.2021
Customer Service Specialist
New York Life
01.2020 - 01.2021
Customer Service Specialist
Touch of Beauty
11.2017 - 01.2022
Customer Service Specialist
Salon Murcel
11.2017 - 01.2020
Customer Service Specialist
The Image Studio
01.2015 - 01.2017
Customer Service Specialist | Operations Manager
Awe-dacious Salon
01.2005 - 02.2015
- Tax Credit Certified |2023
- California Cosmetology License #518795
- Kaplan Education | Life, Accident, Health License #4051621
License #4051621 - Health And Life
Kaplan Career Institute
License #518795 - Cosmetology
Marinello Schools of Beauty
General Studies -
Diablo Valley College
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