Jenifer Pritt
Huntington
Summary
Results-oriented Outreach Worker with 5 years of experience. Successful at community education and connecting individuals dealing with similar issues. Adept at cultivating personal relationships with clients and community members.
Overview
10
10
years of professional experience
Work History
Outreach Healthcare Navigator
FIRST CHOICE SERVICES
06.2023 - 08.2025
- Assist the community in enrolling in insurance through the ACA Marketplace, Medicaid, or CHIP
- Provide education on the various free programs and services available to the client.
- Active listening and empathy to understand the client's needs, strong customer service skills, and attention to detail.
- Participate in community events to increase accessibility and awareness.
- Conduct follow-up calls appropriately.
- Input call/chat/text reports into appropriate systems.
EXCEL Program Trainer/Employment Coordinator
Region 2 Workforce Investment Board
04.2021 - 06.2023
- Supervise and Train Participants using the Region 2 Career System curriculum.
- Maintains accurate participant records and reports.
- Cooperates with local DHHR office and provides all requested information and reports.
- Assists Participants in career development skills to gain employment.
- Participated in Outreach Events for Networking and Information Distribution of Program
Customer Service Representative
AT&T
08.2020 - 03.2021
- Maintained up-to-date knowledge about ATT products and services.
- Responded to customer queries about ATT services, equipment, promotions, billing.
- Enhanced customer retention and satisfaction by providing outstanding and prompt customer services.
- Understood customer needs and recommend appropriate products and rate plans.
Front Desk Clerk
Sleep Inn
01.2018 - 06.2020
- Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy
- Corresponded with third party booking sites.
- Responsible for greeting guests in a efficient and courteous manner
- Communicated with all hotel departments efficiently and maintained flow of incoming / outgoing guests
- Processed guest arrivals and departures, including all necessary payments
Customer Service Representative
Healthsmart Benefit Solutions
03.2017 - 12.2017
- Answered questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Verified coverage and present policyholders with proof of insurance and coverage
- Kept track of all medical billing inquiries and follow up with multiple open accounts regarding insurance policies
- Handled complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
Front Desk Clerk
LaQuinta Inn & Suites
09.2016 - 02.2017
- Performed all check-in and check-out tasks
- Managed online and phone reservations
- Welcomed guests upon their arrival and assign rooms
- Responded to guest complaints in a timely and professional manner
Late Stage Collections/Dealer Finance Loans/Repossession Adjuster
BB&T
06.2015 - 09.2016
- Made outbound calls to borrowers to bring delinquent accounts current
- Provided financial planning services to borrowers.
- Adhered to state collections laws.
- Worked with towing venders assisting in repossession of vehicles
Education
Diploma -
Herbert Hoover High School
Clendenin, WVLiberal Arts (BA) -
Marshall University
Huntington, WVSkills
- Public speaking
- Networking
- Customer service
- Organizational skills
- Flexible and adaptable
- Written communication
- Team building
- Time management
- Dependable and responsible
Timeline
Outreach Healthcare Navigator
FIRST CHOICE SERVICES
06.2023 - 08.2025
EXCEL Program Trainer/Employment Coordinator
Region 2 Workforce Investment Board
04.2021 - 06.2023
Customer Service Representative
AT&T
08.2020 - 03.2021
Front Desk Clerk
Sleep Inn
01.2018 - 06.2020
Customer Service Representative
Healthsmart Benefit Solutions
03.2017 - 12.2017
Front Desk Clerk
LaQuinta Inn & Suites
09.2016 - 02.2017
Late Stage Collections/Dealer Finance Loans/Repossession Adjuster
BB&T
06.2015 - 09.2016
Diploma -
Herbert Hoover High School
Liberal Arts (BA) -
Marshall University
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