Jenifer Reed
Skaneateles
Summary
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
21
21
years of professional experience
Work History
Virtual Secretary/Assistant Manager
The Brazilian Wax Studio
07.2016 - Current
- Led correspondence in multi-platform communications such as phones, email, texting, and messaging apps. between clients and studio staff for seamless service delivery.
- Managed scheduling and appointment bookings to optimize client flow and service delivery.
- Maintained accurate records and documentation for client interactions and transactions.
- Coordinated marketing materials and promotions to increase client engagement and studio visibility.
- Implemented inventory management processes to ensure adequate supplies for daily operations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to work environment by providing support to colleagues when needed in various tasks or projects.
- Oversaw inventory of supplies, ensuring availability and cost-efficiency.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications.
- Collaborated with management to identify process improvements that increased overall customer satisfaction.
- Analyzed customer feedback to identify trends and recommend actionable solutions for service enhancement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Second Chef / Temp. Activities Supervisor
Perigrine Senior Living at The Athenaeum of Skaneateles
03.2013 - 07.2014
- Streamlined food service processes, enhancing efficiency in meal delivery for residents.
- Collaborated with management to maintain inventory control and reduce food waste effectively.
- Conducted regular quality checks on prepared dishes to uphold standards.
- Assisted in budgeting for food costs while maintaining exceptional meal quality for residents.
- Fostered positive relationships with residents through personalized dining experiences and menu feedback sessions.
- Worked closely with the front-of-house team to ensure seamless communication and coordination during service, resulting in exceptional customer satisfaction.
- Continuously refined personal culinary skills through practice and experimentation, contributing to innovative menu offerings for guests over time.
- Delivered consistent taste and appearance of menu items through careful adherence to recipes and plating guidelines.
- Assisted in managing food inventory, reducing waste and lowering overall food costs.
- Assisted Head Chef in monitoring food safety practices throughout the kitchen, ensuring compliance with local regulations.
- Supported event planning team by designing custom menus tailored to resident's preferences.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with health regulations at all times.
- Participated in recipe testing sessions, refining dishes for menu.
- Leveraged strong communication skills to collaborate effectively with team members, resulting in seamless kitchen operations.
- Streamlined kitchen operations by implementing efficient cooking techniques and organization methods.
- Enhanced dining experience by creating visually appealing and flavorful dishes for daily service.
- Addressed customer concerns promptly, demonstrating commitment to superior guest experience while maintaining professionalism.
- Developed daily specials utilizing seasonal ingredients, providing guests with fresh and unique dining options.
- Collaborated with head chef to develop innovative menu items, resulting in increased customer satisfaction.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Monitored food production to verify quality, consistency, and freshness.
- Grocery shopping with a budget for the week, unloading, and putting away supplies.
Cook/Server/Cashier/Delivery Driver/Dishwasher
Sono Itailian Restaurant
02.2011 - 06.2011
- Prepared ingredients for daily menu items, ensuring freshness and quality standards.
- Operated kitchen equipment, maintaining safety protocols and cleanliness throughout preparation areas.
- Assisted chefs in executing recipes, contributing to consistent flavor profiles and presentation.
- Processed cash and credit transactions efficiently at point of sale.
- Maintained accurate cash drawer, ensuring all transactions balanced at shift end.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Navigated efficiently through various routes, optimizing delivery times while maintaining safety standards.
- Communicated effectively with customers regarding order status and addressing inquiries or concerns.
- Collaborated with kitchen staff to prioritize dishwashing tasks during peak service hours
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely delivery of orders and quality control.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Hostess / Breakfast Server
The Sherwood Inn
10.2009 - 05.2010
- Greeted guests warmly, ensuring a positive first impression of dining experience.
- Managed reservation system efficiently, optimizing table assignments and waitlists.
- Coordinated seating arrangements during peak hours.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Supported servers, food runners by making dining area ready for every guest.
- Prepared and served hotel breakfast.
- Set up and cleaned up breakfast buffet for hotel guests.
- Made special food and drink order requests during breakfast.
Cashier/Shelf Stocker
Penn Traffic / P&C Grocery Store
03.2005 - 10.2005
- Operated cash register, processing transactions accurately and efficiently.
- Assisted customers with product inquiries, and complaints enhancing overall shopping experience.
- Maintained clean and organized checkout area, ensuring compliance with health standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise.
- Stocked, tagged and displayed merchandise as required.
Education
Exercise Science, Nutrition, Psychology
Onondaga Community College
Syracuse, NYGED -
Marcellus Central / Home Education
Marcellus, NY06-2005
Skills
- Customer service, verbal, and written communication
- Appointment, calendar, and schedule management
- Database and digital file management
- Managing retail display stock, setup, transactions, sales techniques, merchandise buying, and staff
- Problem solving
- Time management
- Keyboarding skills
- Organization
- Cooking
- Cleaning
Timeline
Virtual Secretary/Assistant Manager
The Brazilian Wax Studio
07.2016 - Current
Second Chef / Temp. Activities Supervisor
Perigrine Senior Living at The Athenaeum of Skaneateles
03.2013 - 07.2014
Cook/Server/Cashier/Delivery Driver/Dishwasher
Sono Itailian Restaurant
02.2011 - 06.2011
Restaurant Hostess / Breakfast Server
The Sherwood Inn
10.2009 - 05.2010
Cashier/Shelf Stocker
Penn Traffic / P&C Grocery Store
03.2005 - 10.2005
Exercise Science, Nutrition, Psychology
Onondaga Community College
GED -
Marcellus Central / Home Education