Jenifer Reilley
West Valley City
Summary
Dynamic Supply Chain Manager at Maersk Inc, adept at enhancing operational efficiency through strategic inventory management and supplier relationship optimization. Proven track record in mentoring teams and driving continuous improvement initiatives, while fostering strong client relationships to ensure customer satisfaction. Skilled in logistics oversight and critical problem resolution.
Overview
18
18
years of professional experience
Work History
Supply Chain Manager
Maersk Inc
02.2022 - Current
- Led cross-functional teams to optimize supply chain processes and enhance operational efficiency.
- Developed and implemented inventory management strategies to reduce excess stock and improve turnover rates.
- Analyzed supplier performance metrics to identify areas for improvement and negotiate better contract terms.
- Managed logistics planning, ensuring timely delivery of materials while minimizing transportation costs.
- Mentored junior staff on best practices in supply chain management, fostering a culture of continuous improvement.
- Spearheaded initiatives that enhanced forecasting accuracy, aligning inventory levels with market demand fluctuations.
Account Manager
REV Step
09.2021 - 01.2022
- Cultivated and maintained strong client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans to drive revenue growth and align solutions with client needs.
- Coordinated cross-functional teams to ensure timely delivery of services and products to clients.
- Analyzed market trends to identify opportunities for account expansion and competitive advantage.
- Delivered regular performance reports, summarizing account health and actionable insights for executive review.
Customer Service Representative
UPS
10.2007 - 06.2021
- Assisted customers with inquiries, providing accurate product information and solutions.
- Handled customer complaints efficiently, ensuring a positive experience.
- Collaborated with team members to maintain service quality and consistency.
- Utilized customer relationship management software for tracking interactions.
- Adapted quickly to new systems and processes, enhancing support capabilities.
- Maintained up-to-date knowledge of products and services, fostering informed customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Salt Lake Community College
Salt Lake City, UTSkills
- Warehouse operations
- Continuous improvement initiatives
- Supplier relationship management
- Transportation logistics oversight
- Relationship building
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- High-volume call centers
- Computer skills
- Account updating
- Teamwork and collaboration
- Client relationship management
- Customer satisfaction
Accomplishments
- Achieved successful results through effectively helping with new company tasks and collaboration until successfully complete.
- Collaborated with team of 8 in the development of MaaC, Maersk As A Carrier.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Full Professional
Timeline
Supply Chain Manager
Maersk Inc
02.2022 - Current
Account Manager
REV Step
09.2021 - 01.2022
Customer Service Representative
UPS
10.2007 - 06.2021
High School Diploma -
Salt Lake Community College