Summary
Overview
Work History
Education
Skills
Professional Development
Memberships
Timeline
Generic

Jenifer Rivera

Rockville,Maryland

Summary

Highly resourceful and proactive Executive Administrative Assistant with 7 years of experience providing seamless, high-level support to senior leadership and office operations. Awarded for outstanding success in leading the 100% Salesforce adoption initiative across various teams through effective communication and by motivating them to embrace new tools and processes.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Lee’s Tree Service, Inc.
Poolesville, MD
10.2020 - 10.2023
  • Managed complex calendars for VP of Operations, prioritizing appointments and resolving scheduling conflicts.
  • Revamped document filing systems, achieving 40% reduction in retrieval time and enhancing team productivity.
  • Developed Excel-based tracking system for 30 vehicles, ensuring MVA compliance and preventing issues.
  • Executed marketing campaigns with custom flyers, resulting in 25% growth in new business.
  • Coordinated corporate expense reports, reconciled credit card statements, and arranged domestic travel for executives.
  • Served as primary contact for over 50 daily customer inquiries, scheduled estimates, and drafted proposals.

Sales Administrative Assistant

ReAGG
Bethesda, MD
03.2018 - 06.2019
  • Qualified 100+ leads within three months through monitoring construction projects on public procurement platforms.
  • Improved Salesforce functionality by directing developers, resulting in a 50% increase in sales pipeline visibility.
  • Maintained weekly sales reports to aid strategic decisions during team meetings.
  • Conducted various ad hoc projects for Vice President by proactively addressing needs as instructed.

Executive Assistant to Property Manager

Piedmont Office Realty Trust
Rockville, MD
06.2017 - 02.2018
  • Recognized an inconsistency in monthly parking invoices, and partnered with leadership and contributed to a cost-saving initiative that led to a 100% accuracy in operational expenses.
  • Ensured tenant inquiries and maintenance requests were handled with consistently high satisfaction.
  • Boosted tenant engagement and strengthened vendor relationships by coordinating on-site events with vendors, leading to a 20% increase in tenant participation.

Salesforce Administrative Assistant

BrightView
Rockville, MD
12.2014 - 04.2017
  • Implemented Salesforce knowledge base library to enhance information accessibility.
  • Developed over 50 best practice guides in PowerPoint, featuring step-by-step instructions and visual aids.
  • Facilitated cross-functional team engagement through effective use of Chatter, earning recognition.
  • Conducted comprehensive competitive market analysis to inform leadership on strategic decisions, boosting prospects by 15%.

Education

Bachelor of Arts - Fashion Design

Marymount University
Arlington, VA

Associate of Arts - Business Administration

Montgomery College
Rockville, MD

Skills

  • Google Suite
  • Microsoft Office 365
  • Calendar Management
  • Document Preparation
  • Slide Deck Presentation
  • Expense Reports
  • Salesforce CRM
  • Travel arrangements
  • Event Coordination

Professional Development

  • Currently focusing on career advancement and AI tools through career coaching and online learning.

Memberships

  • American Society of Administrative Professionals (ASAP)

Timeline

Administrative Assistant

Lee’s Tree Service, Inc.
10.2020 - 10.2023

Sales Administrative Assistant

ReAGG
03.2018 - 06.2019

Executive Assistant to Property Manager

Piedmont Office Realty Trust
06.2017 - 02.2018

Salesforce Administrative Assistant

BrightView
12.2014 - 04.2017

Bachelor of Arts - Fashion Design

Marymount University

Associate of Arts - Business Administration

Montgomery College

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