Jenifer Roman
Albuquerque,NM
Summary
Experienced Store Manager specializing in management of retail locations. Results-driven professional determined to exceed company sales goals. Gifted in overseeing all facets of customer-facing and back-end operations. Forward-thinking in addressing and resolving concerns, optimizing policies. Polished professional skilled at training employees on exceptional customer service etiquette, sales techniques, and engaging with customers to promote brand loyalty and drive sales.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
AT&T
11.2021 - Current
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Boosted employee retention rates by fostering positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained clean and organized store appearance to enhance overall shopping experience for customers.
- Continuously assessed store layout to optimize product placement and promotions for enhanced visibility and impulse purchases from customers.
- Evaluated employee performance regularly provided constructive feedback coaching and training opportunities improvement recognition outstanding achievements.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. (SEA Award Winner)
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
Lead Sales Representative
Optimal Wireless
08.2011 - 09.2013
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Boosted sales revenue by developing and implementing targeted sales strategies.
- Conducted product demonstrations for potential clients, showcasing features and benefits to drive sales success.
- Organized and attended trade shows, networking events, and industry conferences to generate new leads and maintain a strong presence within the market.
- Enhanced overall brand reputation through consistent delivery of quality products, excellent customer service, and active engagement with stakeholders in the community.
Education
High School Diploma -
Early College Academy
Albuquerque, NM01.2008
Skills
- Bilingual, English and Spanish (Read, Write, Speaking fluent)
- Sales Leadership
- Hiring and Training
- Sales Growth
- Promotional planning
- Retail Operations
- Merchandise Strategizing
- Coaching and Mentoring
- Shift Scheduling
- Performance monitoring
References
Update
Accomplishments
- Summit Winner: 2023 and 2022
- Service Excellence Award Winner 2022
Timeline
Retail Store Manager
AT&T
11.2021 - Current
Lead Sales Representative
Optimal Wireless
08.2011 - 09.2013
High School Diploma -
Early College Academy