Jenifer Royer
Bakersfield,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Therapeutic Foster Parent
County Of Kern
Bakersfield, CA
07.2017 - 11.2023
- Collaborated with treatment teams to develop and implement individualized care plans for each child.
- Promoted positive behaviors through reinforcement strategies, contributing to the overall well-being of children in my care.
- Addressed behavioral challenges using therapeutic techniques, resulting in improved coping skills for the child.
- Maintained detailed documentation of each child''s progress, ensuring accurate records for future reference and treatment planning..
- Served as an advocate for the children in my care during court proceedings, ensuring their voices were heard throughout the legal process.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
Technical Support Representative
Conduent
Bakersfield, CA
07.2016 - 06.2017
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Bank Teller
Westamerica Bank
Santa Rosa, CA
11.2015 - 04.2016
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Brand Ambassador, Cashier
Macys
Santa Rosa, CA
09.2012 - 07.2014
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Human Services Advocacy Certificate - Human Services Advocacy
Santa Rosa Jr College
Santa Rosa, CASkills
- Effective communication
- Stress management
- Crisis intervention
- Cash Register Operation
- Payment Collection
- Customer Assistance
- Team collaboration
- Goal setting
- Decision-making abilities
- Time management
- Case Management
- Community Referrals
Timeline
Therapeutic Foster Parent
County Of Kern
07.2017 - 11.2023
Technical Support Representative
Conduent
07.2016 - 06.2017
Bank Teller
Westamerica Bank
11.2015 - 04.2016
Brand Ambassador, Cashier
Macys
09.2012 - 07.2014
Human Services Advocacy Certificate - Human Services Advocacy
Santa Rosa Jr College