Jenifer Sanchez
Hollywood,Fl
Summary
Highly Motivated and self-disciplined. Superior attention-to-detail with expertise in registration and auth verifications. Strong Organization skills, astute learner with dynamic and team-oriented individual. Dedicated professional with strong leadership. Knowledgeable team player with a proven track record for identifying and implementing business opportunities.
Overview
19
19
years of professional experience
Work History
Practice Manager
Memorial Physician Group Division of Pulmonology
12.2022 - Current
- Establish and implement effective workplace procedures
- Ensure policies and best practices are up to industry standards and government regulations
- Hire, train and monitor administrative staff
- Organize patient records using electronic health records keeping
- Supervise daily practice operations such as billing, debt collections, security and occupational health and safety
- Monitor the inventory for medications and medical equipment and organize for resupply
- Interact with patients and address their complaints
- Coordinate regular staff meetings and performance reviews
- Collaborate with Physicians to develop business strategies and patient services
- Increased patient visits by 50% through orchestrating more Home sleep study machines and more tech and offering overtime to employees
- Reported highest growth out of 70+ practices in 2023 in two of the practices.
- Currently managing three clinics which include Wound Care, Pulmonology, Sleep Center
- Currently managing two programs which include lung cancer screening and lung nodule program.
Patient Financial Supervisor
Memorial Hospital West
10.2021 - 12.2022
- Managed 28 employees
- Manages workflow activities and formulates policies and procedures relating to assigned departmental functions
- Maintains a working knowledge of functions in area(s) of responsibility
- Acts as a resource for problem resolution
- Evaluates and recommends modifications to and/or implementations of new procedures
- Ensures that all policies and procedures reflect compliance with governmental regulations
- Creates a clear vision for the future and defines the values that underlie the day-to-day activities of assigned departments
- Establishes long and short goals and objectives to support the PFS strategic plan
- Ensures that employee performance expectations are communicated to staff and that evaluations are fair and conducted in a timely manner
- Establishes quantitative and qualitative performance standards for each area of responsibility within their supervision
- Monitors and controls productivity and encourages innovations for improvement
- Develops and implements effective training programs to address training needs of the department and in accordance with the mandates of government and contracted agencies, third parties and department standard operating procedures
- Conducts regularly scheduled staff meetings to communicate issues regarding compliance with established procedures and overall work unit effectiveness
- Assists in the development, implementation and control of the department budget
Transplant Financial Coordinator
Joe DiMaggio Children’s Hospital
04.2014 - 10.2021
- Perform screening/interview of all patients presented for transplantation
- Act as a contact for insurance case managers primarily to obtain pre-authorization for pre-transplant evaluation and actual transplantation
- As well as any related follow up post-transplant
- Meet with Patient/Families to screen for financial assistance using governmental assistance guidelines
- Collect information from patient to determine what type of coverage may be obtained
- Making sure Patient/Families are educated on the details of their individual insurance policy coverage (ie deductibles, coinsurance, co-payments, and annual/lifetime maximum)
- Work closely with all members of the clinical and administrative transplant teams, contracting, Patient Financial Services, CFO’s and insurers to advise of transplant financial issues related to ability to obtain payment
- Attend weekly selection meetings to discuss any “red flag” issues that might hinder the patient from being transplanted from a financial standpoint
- Knowledgeable in Heart/Kidney organs
- Coordinate and facilitate financial process for Transplant Services in collaboration with Contracting, Patient Accounts, Physician Billing and Reimbursement.
Patient Financial Services Rep Outpatient REP III
04.2014 - 05.2019
- Team Leader
- Scheduled patient admission/services through physicians' offices or Emergency Room
- Verifies the pre-certification/authorization has been obtained prior to the admission/service and enters this information into the computer system
- Arranges for pre-admission testing as necessary
- Functioned as Charge Representative and provided team leadership in the absence of the Supervisor and Manager
- Nourished and maintain relationship with clinical departments to allow for clear Communication
- Provided training and functioned as Registration Team Lead for over 8 years.
Patient Financial Services Representative ED
Memorial Regional Hospital
03.2005 - 04.2014
- Team Leader
- Registered 40+ patients a shift
- Demonstrate service excellence and positive interpersonal skills in dealing with others to maximize communication and productivity
- Interview patients/relatives to obtain accurate registration information
- Verify patient’s eligibility and benefits with insurance agencies
- Examine patient insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable
- Notify/collect patient co-pays or deductibles
- Update patient financial information to guarantee accuracy.
Education
Bachelors of Applied Science - Supervision and Management -
Broward College
Davie, FL05.2022
Skills
- Medical office administration
- Team leadership
- Medicare and Medicaid
- Problem solving
- Communication
Accomplishments
- Increased patient visits by 50% through orchestrating more Home sleep study machines and group classes explaining the machines instead of 30 minute appointments for each patient. Opened on Sunday's
- Two out of my three practices reported highest growth out of 70+ practices in 2023
- Currently managing three clinics which include Wound Care, Pulmonology, Sleep Center
- Currently managing two programs which include lung cancer screening and lung nodule program
Additional Information
NALHE (South Florida Chapter) Member
ACHE Member
Timeline
Practice Manager
Memorial Physician Group Division of Pulmonology
12.2022 - Current
Patient Financial Supervisor
Memorial Hospital West
10.2021 - 12.2022
Transplant Financial Coordinator
Joe DiMaggio Children’s Hospital
04.2014 - 10.2021
Patient Financial Services Rep Outpatient REP III
04.2014 - 05.2019
Patient Financial Services Representative ED
Memorial Regional Hospital
03.2005 - 04.2014
Bachelors of Applied Science - Supervision and Management -
Broward College
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