Jenifer Sanchez
Bakersfield,CA
Summary
Dynamic leader with a track record of enhancing customer satisfaction and exceeding sales goals at Fresco Mexican Grill. Expert in team leadership and problem-solving, demonstrating exceptional communication and customer service skills. Proven ability to motivate employees, ensuring high-quality service and operational efficiency. Achieved significant improvements in staff performance and customer relations through effective management and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Fresco Mexican Grill
Shift Lead - Unix
03.2017 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
- dedicated myself to the company by taking initiative and going beyond assigned tasks.
- providing strong leadership and exceeding sales goals
- focused leader with five years of experience coaching and mentoring employees on cashier duties and improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Mesa Mexican Grill
Cashier Customer Service
01.2014 - 03.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- honesty, teamwork, reliable at all times for the company
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- staying focused and on task when busy
Education
Associate of Arts - Criminal Justice
Bakersfield College
Bakersfield, CA05-2022
Skills
skills management
Team Leadership
administrative skills
communicating skills
customer service
time management
Adapt at mastering new concepts
dedicated and reliable professional with a proven ability to handle multiple tasks efficiently
Problem solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Fresco Mexican Grill
Shift Lead - Unix
03.2017 - Current
Mesa Mexican Grill
Cashier Customer Service
01.2014 - 03.2017
Associate of Arts - Criminal Justice
Bakersfield College
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