Jenifer Smith
Oklahoma City,OK
Summary
Highly competent and versatile professional with experience in health care, administrative support, customer service, recruiting, sales, hiring and training. Solid history of surpassing productivity and quality targets in fast paced settings.
Overview
15
15
years of professional experience
Work History
Senior Patient Service Representative
OU Health Fountain Lake Urology
Edmond, OK
08.2020 - 09.2023
- Managed patient registration process, confirming data accuracy and completeness.
- Accepted copayments and compiled daily financial records.
- Experience in using Epic Systems, IDX, EMR, and Workday applications.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to facilitate referrals to appropriate specialist.
- Verified insurance eligibility and coverage for patients.
Optician Technician
Visual Eyes Optical
The Village, OK
08.2018 - 03.2020
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Collaborated with optometry staff to reach individual and team goals.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses and increase sales by 20%.
Membership Services Coordinator
Mitch Park YMCA
Edmond, OK
01.2017 - 01.2020
- Maintained membership database, ensuring that all information was current and accurate
- Prepared marketing materials that would be sent out to members and potential employees which detailed new events, promotions and activities that were coming up
- Increased new member registrations by 30% in first quarter of 2018 through effective social media management and face-to-face connections.
- Answered all calls, emails and faxes daily, addressing membership and employee inquiries, solving problems and providing product information
- Developed, updated, and organized ATS databases to handle new recruits and data
- Engaged community at fairs and special membership drive events
Office Manager
Marxman Construction
Reno, NV
01.2016 - 01.2017
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Ensured all independent contractors had correct qualifications, insurance, and working visas in place before projects were started.
- Ran social media accounts and photographed before/after pictures to showcase end results of properties sold.
Team Manager
Jamberry
Springville, Utah
01.2013 - 01.2016
- Personally recruited, coached, and trained over 130 team members in three month time period increasing quality of work and consultant motivation in direct sales environment
- Led independent consultant relations through effective communications, coaching calls, training and development opportunities for direct sale opportunities.
- Drove performance of team members by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Resolved customer service issues by finding immediate solutions increasing customer confidence and dramatically decreasing escalations to executive office.
- Collaborated with sales team to set monthly personal sales goals and tracked progress using Microsoft spreadsheet software.
Consumer Marketing Coordinator
Blendtec Inc
Orem, Utah
01.2011 - 01.2013
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas through effective sales strategy and business planning by $50,000 in first six months.
- Organized promotional events and interacted with community to increase sales volume including Youtube series called "Will it Blend?".
- Assisted in writing recipes for Blendtec blender smoothie recipe book.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Prepared sales presentations for sales team showing success and credibility of industrial blender and products that was used in Costco demonstrations.
Customer Service Representative Team Lead
1-800-Contacts
Draper, Utah
01.2009 - 01.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered high demand amount of customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating awards.
- Operated POS system to itemize and complete average of 30 customer purchases per shift.
Education
Business Marketing
Liberal Arts And General Studies
Skills
- Complaint Resolution
- Quality Assurance
- Product Upselling
- Account updating
- Verbal and Written Communication
- Documentation and Reporting
- Sales Expertise
- Brand Representation
- Training Experience
- Call Center Operations
- Product Knowledge
- Database Research
Timeline
Senior Patient Service Representative - OU Health Fountain Lake Urology
08.2020 - 09.2023
Optician Technician - Visual Eyes Optical
08.2018 - 03.2020
Membership Services Coordinator - Mitch Park YMCA
01.2017 - 01.2020
Office Manager - Marxman Construction
01.2016 - 01.2017
Team Manager - Jamberry
01.2013 - 01.2016
Consumer Marketing Coordinator - Blendtec Inc
01.2011 - 01.2013
Customer Service Representative Team Lead - 1-800-Contacts
01.2009 - 01.2011
Utah Valley University - , Business Marketing
Salt Lake Community College - , Liberal Arts And General Studies