Jenifer Smith

Work History

OU Health Fountain Lake Urology

08.2020 - 09.2023

Managed patient registration process, confirming data accuracy and completeness.
Accepted copayments and compiled daily financial records.
Experience in using Epic Systems, IDX, EMR, and Workday applications.
Followed document protocols to safeguard confidentiality of patient records.
Organized patient records and database to facilitate information storage and retrieval.
Worked with patients to facilitate referrals to appropriate specialist.
Verified insurance eligibility and coverage for patients.

Visual Eyes Optical

08.2018 - 03.2020

Managed administrative duties with phone reception, appointment scheduling and payment processing.
Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Collaborated with optometry staff to reach individual and team goals.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses and increase sales by 20%.

Mitch Park YMCA

01.2017 - 01.2020

Maintained membership database, ensuring that all information was current and accurate
Prepared marketing materials that would be sent out to members and potential employees which detailed new events, promotions and activities that were coming up
Increased new member registrations by 30% in first quarter of 2018 through effective social media management and face-to-face connections.
Answered all calls, emails and faxes daily, addressing membership and employee inquiries, solving problems and providing product information
Developed, updated, and organized ATS databases to handle new recruits and data
Engaged community at fairs and special membership drive events

Marxman Construction

01.2016 - 01.2017

Maintained computer and physical filing systems.
Coached new hires on company processes while managing employees to achieve maximum production.
Coordinated special projects and managed schedules.
Ensured all independent contractors had correct qualifications, insurance, and working visas in place before projects were started.
Ran social media accounts and photographed before/after pictures to showcase end results of properties sold.

Jamberry

01.2013 - 01.2016

Personally recruited, coached, and trained over 130 team members in three month time period increasing quality of work and consultant motivation in direct sales environment
Led independent consultant relations through effective communications, coaching calls, training and development opportunities for direct sale opportunities.
Drove performance of team members by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Resolved customer service issues by finding immediate solutions increasing customer confidence and dramatically decreasing escalations to executive office.
Collaborated with sales team to set monthly personal sales goals and tracked progress using Microsoft spreadsheet software.

Blendtec Inc

01.2011 - 01.2013

Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Exceeded sales quotas through effective sales strategy and business planning by $50,000 in first six months.
Organized promotional events and interacted with community to increase sales volume including Youtube series called "Will it Blend?".
Assisted in writing recipes for Blendtec blender smoothie recipe book.
Developed and executed sales presentations as well as both internal and external product training workshops.
Prepared sales presentations for sales team showing success and credibility of industrial blender and products that was used in Costco demonstrations.

1-800-Contacts

01.2009 - 01.2011

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered high demand amount of customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating awards.
Operated POS system to itemize and complete average of 30 customer purchases per shift.