Jenifer Suaza
Maspeth,NY
Summary
Seasoned Office Manager with a proven track record at Advanced Dermatology PC, excelling in staff management and development alongside workflow optimization. Demonstrated expertise in financial reconciliation and HIPAA compliance, significantly enhancing operational efficiency. Skilled in EMR systems and Microsoft Office Suite, adept at driving team performance and ensuring patient service excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Advanced Dermatology PC
Astoria, NY
02.2016 - 11.2024
- Aligned office staff levels with organizational demands through strategic coordination.
- Managed counseling initiatives and ensured comprehensive workforce development.
- Conducted annual performance evaluations for supervised staff.
- Evaluated and updated staff work schedules across medical and non-medical teams.
- Validated patient payment entries in alignment with receipt logs.
- Ensured accurate maintenance of funds and records for petty cash.
- Oversaw attendance records, overtime hours, and PTO schedules for compliance.
- Collaborated with Patient Financial Services, Accounts Payable, and Finance Departments to reconcile care slips, invoices, and receipts.
- Reviewed medical staff schedules to ensure appropriate patient appointments, and provider-to-patient ratios.
- Maintained meticulous inventory control for injectables and practice supplies.
- Oversaw automated appointment reminder systems (e.g., Next Patient) and online appointment requests (e.g., ZocDoc).
- Maintained medical records in compliance with HIPAA guidelines.
- Handled high-priority patient issues with efficiency.
- Actively participated in provider and department meetings, as well as organizational seminars and events.
- Executed extra projects and tasks assigned by senior management.
Medical Assistant Supervisor
Anthony C. Parris
Astoria, NY
08.2008 - 02.2016
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Communicated with patients with compassion while keeping medical information private.
- Protected patients by observing strict HIPAA guidelines.
- Entered insurance, demographics and health history into patient database.
- Set up appointments for physician visits and procedures using calendar software.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed inventory of medical supplies and placed orders for replenishment when necessary.
Education
Certified Medical Assistant - Medical Assistant
Caliber Training Institute
New York, NY06-2006
General Equivalence Diploma -
Flowers With Care
Astoria, NY01-1998
Skills
- Staff Management and Development
- Workflow Optimization
- Scheduling and coordination
- Insurance verification, prior authorizations, and billing
- Patient Services and Escalation
- Financial reconciliation
- Inventory Management
- HIPAA and OSHA compliance
- EMR systems (ModMed EMA, Medical Manager, Physician Solutions EMR, Complex Medical Suite)
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Medical dermatology knowledge
Certification
- HIPPA Compliance Certification
- Medical Billing and Coding Fundamentals (Course Completed)
- Workshop on Enhancing Patient Satisfaction
References
References available upon request.
Timeline
Office Manager
Advanced Dermatology PC
02.2016 - 11.2024
Medical Assistant Supervisor
Anthony C. Parris
08.2008 - 02.2016
- HIPPA Compliance Certification
- Medical Billing and Coding Fundamentals (Course Completed)
- Workshop on Enhancing Patient Satisfaction
Certified Medical Assistant - Medical Assistant
Caliber Training Institute
General Equivalence Diploma -
Flowers With Care
Similar Profiles
Vida ImaniVida Imani
Medical Assistant/Mohs Surgical Assistant at Dermatology Consultants PCMedical Assistant/Mohs Surgical Assistant at Dermatology Consultants PC
Abby PloenAbby Ploen
Certified Medical Assistant at Dermatology Associates Of Siouxland, PCCertified Medical Assistant at Dermatology Associates Of Siouxland, PC
Tonia AckermanTonia Ackerman
ARNP at Dermatology PCARNP at Dermatology PC