Jenifer U. Ventura
Paterson
Summary
Dynamic and results-driven professional with a robust background in sales, customer service, and team coordination within high-volume, fast-paced environments. Recognized for building strong client relationships, optimizing workflows, and training new staff to enhance overall team performance. Proficient in CRM systems, performance tracking, and cross-department collaboration, consistently driving increased productivity and revenue. Holds a degree in Dental Assisting and seeks opportunities in the dental field where exceptional communication skills, attention to detail, and a patient-focused mindset contribute to delivering high-quality care and efficient office operations.
Overview
6
6
years of professional experience
Work History
Sales Coordinator
Vivacity Management
North Bergen, NJ
02.2025 - Current
- Coordinated sales activities and schedules to enhance team productivity.
- Managed customer inquiries, providing timely and accurate information.
- Developed and maintained sales reports to track performance trends.
- Organized training sessions for new sales staff, ensuring effective onboarding.
- Collaborated with marketing to optimize promotional campaigns and materials.
- Streamlined order processing procedures to improve efficiency and accuracy.
- Assisted in preparing sales presentations for potential clients and stakeholders.
- Monitored inventory levels, facilitating timely replenishment of stock items.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Coordinated daily sales activities to optimize inventory management and product displays.
- Assisted in training new staff on company policies and customer service techniques.
Sales Representative
AT&T
North Bergen, NJ
02.2025 - Current
- Developed and maintained strong customer relationships to drive repeat business.
- Conducted product demonstrations and presentations to showcase features and benefits.
- Collaborated with team members to achieve monthly sales targets consistently.
- Utilized CRM software to track leads, manage accounts, and analyze sales data.
- Cultivated strong relationships with clients to enhance customer satisfaction and loyalty.
- Executed daily sales strategies to meet and exceed targeted revenue goals.
- Collaborated with marketing teams to develop promotional materials and campaigns.
- Conducted product demonstrations to effectively showcase features and benefits.
- Analyzed customer feedback to identify opportunities for service improvement.
- Trained new team members on product knowledge and sales techniques.
- Utilized CRM software to track sales activities and manage client information efficiently.
- Provided insights on market trends to inform strategic decision-making processes.
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Met customers in homes and businesses to discuss and demonstrate products.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Increased market share with effective prospecting and lead generation tactics.
Inside Sales Representative
Verizon
Secaucus, NJ
02.2025 - Current
- Managed inbound and outbound sales calls to drive product awareness and customer retention.
- Developed strong client relationships through effective communication and personalized service strategies.
- Utilized CRM software to track sales activities, ensuring accurate records and timely follow-ups.
- Collaborated with marketing teams to create targeted campaigns that increased lead generation efforts.
- Conducted market research to identify new business opportunities and enhance competitive positioning.
- Trained junior sales representatives on best practices for customer engagement and sales techniques.
- Monitored sales performance metrics to assess team effectiveness and identify areas for improvement.
- Implemented feedback mechanisms to gather client insights, driving process enhancements in sales operations.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
Customer Representative
Vivacity Management
North Bergen, NJ
02.2025 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
Line Leader
Intercos America Inc.
West Nyack, NY
05.2022 - 01.2023
- Optimizing production line efficiency by monitoring productivity and quality. Identifying and resolving production line problems in a timely manner. Performing recordkeeping tasks, including inventory management and order tracking. Training and supervising new production line workers.
- Led daily production activities to ensure efficient workflow and meet operational targets.
- Trained and mentored new team members on operational procedures and equipment use.
- Monitored production processes, identifying inefficiencies and implementing corrective actions.
- Collaborated with cross-functional teams to optimize workflow and reduce downtime.
- Conducted regular inspections of equipment, ensuring proper maintenance and functionality.
- Assisted in inventory management, tracking materials to meet production demands efficiently.
- Implemented standardized work procedures to enhance consistency across shifts.
- Followed good manufacturing processes (GMPs).
- Coordinated with supervisors to address production challenges and improve team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
Crew Member Shift Manager
McDonald's
Philadelphia, PA
04.2021 - 08.2021
- Customer Service, Food Preparation and Cleanliness and Hygiene.
- Provided exceptional customer service by efficiently taking orders and ensuring satisfaction.
- Operated kitchen equipment safely, maintaining high standards of cleanliness and food safety.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Handled cash transactions accurately while managing register operations and balancing drawers at shift end.
- Monitored inventory levels, reporting shortages to management for timely replenishment of supplies.
- Maintained a positive work environment by promoting teamwork and effective communication among staff.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Supervised daily operations, ensuring team adherence to safety protocols and quality standards.
- Managed inventory levels, facilitating timely restocking of supplies and equipment.
- Trained new crew members on operational procedures and customer service best practices.
Cashier & Waitress
El Provocon
Philadelphia, PA
08.2020 - 01.2021
- As a cashier, I was responsible for processing and receiving payments and issuing receipts to customers as they leave with their purchases.
- As a waitress, I was responsible for taking customer orders and delivering food and beverages. Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
- Processed customer transactions efficiently using POS systems.
- Assisted customers in locating products and resolving inquiries.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash, credit, and debit transactions accurately while minimizing discrepancies.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Provided exceptional service by addressing customer concerns promptly and professionally.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Education
Dental Assistant Certificate - Dental
Always Heart Institute
Paterson, NJDental Assisting Certificate - Dental
Pierce College
Philadelphia, PAHigh School Diploma -
International High School
Paterson07-2020
Dental Assistant Diploma -
Pierce College
Philadelphia, PASkills
- Responsable
- Team work
- Enthusiastic
- Creativity
- Time Management
- Empathy
- Adaptability
- Attentive
- Flexibility
- Customer Service
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Exceptional leader
- Sales reporting
- Sales strategy development
- Analytical thinking
- Managerial skills
- Goal-oriented mindset
- Effective negotiation
- Prospecting skills
- Coaching skills
- Issue resolution
- Sales expertise
- Sales strategies
- Cross-selling techniques
- Contract preparation
- Upselling strategies
- Safety protocols
- Schedule management
Languages
Spanish
English
Timeline
Sales Coordinator
Vivacity Management
02.2025 - Current
Sales Representative
AT&T
02.2025 - Current
Inside Sales Representative
Verizon
02.2025 - Current
Customer Representative
Vivacity Management
02.2025 - Current
Line Leader
Intercos America Inc.
05.2022 - 01.2023
Crew Member Shift Manager
McDonald's
04.2021 - 08.2021
Cashier & Waitress
El Provocon
08.2020 - 01.2021
Dental Assistant Certificate - Dental
Always Heart Institute
Dental Assisting Certificate - Dental
Pierce College
High School Diploma -
International High School
Dental Assistant Diploma -
Pierce College