Jenifer Valentine
Centerville,UT
Summary
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Mo'Bettahs Hawaiian Style Food
12.2018 - 06.2023
- Developed and implemented strategies to increase sales and profitability while driving year-over-year sales (15%-30%) and transaction growth while leading operations.
- Monitored financial performance (KPI and P&L), and controlled expenses to provide financial stability and long-term organizational growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Carefully interviewed, selected, trained, and supervised multi-level staff members, including General Managers.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, and other materials.
- Assisted corporate in development and implementation of new menu items to offer variety and options to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
Restaurant General Manager
Zucca
08.2017 - 11.2018
- Recruiting, training, and supervising staff
- Create shift schedules for service crew within restaurant, and for catered events/banquets
- Worked with Chef and Owner to re-vamp lunch/dinner, and alcohol menus
- Extensive BOH training for line cook, expeditor, and prep
- Created Build-to, and Recipe training book for restaurant staff
- Liaison with kitchen to ensure prompt serving of all orders
- Ensuring compliance with licensing, hygiene and health and safety guidelines
- Circulate in dining area to attend to customer issues.
Assistant General Manager
Meridian, Farr West, Clearfield, and Layton
03.2015 - 07.2017
- Review inventory and daily par stock levels
- Check quality of ingredients, and preparation schedules with kitchen crew
- Ensure proper hold times, and temperatures for all food on line
- Navigate all sections of the restaurant
- Prepare required reports and paperwork
- Manage cash, sales, and deposits
- Immediately addresses all concerns, complaints and questions from customers.
Admitting Registrar
Davis Hospital
08.2011 - 01.2015
- Use computers for various applications, such as database management or word processing
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Collect and deposit money into accounts, keep records of collections and disbursements, and ensure accounts are balanced.
Receptionist
Beyond Spa
02.2003 - 01.2011
- Perform opening and closing procedures, including preparing daily deposit
- Resolve complaints from customers or the public
- Schedule appointments and maintain/update appointment calendars, for facility as well as each technician
- Greet each guest and provide excellent customer service
- Receive payment and record receipts for services.
Lifeguard Supervisor
Lagoon
03.2000 - 01.2003
- Maintain timekeeping information and processing, for all employees
- Greet visitors or callers and handle their inquiries, or concerns
- Hire, train, schedule and supervise >60 employees.
Education
CNA and Phlebotomy Cert -
DATC
Kaysville, UT03.2007
High School Diploma -
Layton High
Layton, UT05.2002
Skills
- P&L Management
- Business Management
- Performance Evaluations
- Leadership and Team Building
- Consistently Meet or Exceed Goals
- Interpersonal Skills
- Talent Development
- Inventory Management
- Point of Sale (POS) System Operation
- Trained in Performance and Wage Reviews
- Schedule Coordination
- Passion for Customer Satisfaction
Certification
- DABC Manager Training Certification
- ServSafe
References
References furnished upon request
Timeline
Restaurant General Manager
Mo'Bettahs Hawaiian Style Food
12.2018 - 06.2023
Restaurant General Manager
Zucca
08.2017 - 11.2018
Assistant General Manager
Meridian, Farr West, Clearfield, and Layton
03.2015 - 07.2017
Admitting Registrar
Davis Hospital
08.2011 - 01.2015
Receptionist
Beyond Spa
02.2003 - 01.2011
Lifeguard Supervisor
Lagoon
03.2000 - 01.2003
CNA and Phlebotomy Cert -
DATC
High School Diploma -
Layton High
- DABC Manager Training Certification
- ServSafe
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