Jenifer VanMeter
Summary
19+ years of experience in program management, finance and insurance. I specialize in driving operations, IT and risk management programs to foster cultural change and enhance enterprise performance. A strategic leader adept at building high-performance teams, I excel in executive strategy, cross-functional collaboration, and process improvement. My passion for innovation and skill expansion consistently generates opportunities for organizational growth and profitability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IAM Enablement and Automation Manager, Information Security
Jackson National Life Insurance Company
01.2018 - Current
- Led key program strategic initiatives to increase delivery, efficiencies and controls
- Developed key metrics and KPI for program
- Led company deployment, onboarding and migration in MFA and biometrics
- Proven ability to leverage communication, collaboration, and negotiation skills to deliver
- Matured the IAM program by consolidating technologies for authentication and authorization to improve user experience and strengthen controls.
Global IAM Enablement Manager, Information Security
Prudential plc
01.2019 - 01.2021
- Led the United Kingdom implementation of global IAM framework that serves as a primary identity security office for its affiliates
- Developed and deployed new international access rights program to support regulatory and compliance controls
- Advanced access right automation and processes to increase effectiveness across 14 countries
- Led maturity effort to automate key metrics and create actionable processes across teams for positive impact.
Program Owner, Information Security
Jackson National Life Insurance Company
01.2017 - 01.2018
- Managed and drove the delivery of Identity and Access Management program process and tools, consisting of infrastructure, application, and cloud environment.
Business Program Owner, Operations
Jackson National Life Insurance Company
01.2012 - 01.2017
- Owned end to end process and associated teams including development, strategies, resourcing ROI and project management
- Created tools and processes to analyze workload and forecast resourcing required to meet demands, equipping leaders with data to effectively manage staffing.
Service Center Manager, Operations
Jackson National Life Insurance Company
01.2010 - 01.2012
- Created program to reduce an 8-minute average response speed to 18 seconds while minimizing call volume with enhanced coaching initiatives
- Created a dedicated resource group to open availability of internal subject matter experts who support associates with external customer accounts and eliminate knowledge gaps
- Minimized knowledge gaps by creating processes and staffing headcount to optimize resource allocation and ensure world class service delivery
- Managed up to 60 associates using continuous data analysis to ensure optimal productivity
- Supervised cross-functional teams, including Engineering, Claims, Life, Variable Annuity, Licensing, and Commissions.
Branch Manager
Flagstar Bank
01.2004 - 01.2010
- Maintained and developed an audit structure to reduce branch risk and create staff efficiencies
- Awarded Branch of the Year in 2007
- Supported two fledgling offices with struggling teams and service by coordinating a successful turnaround strategy to increase client retention and secure new accounts
- Managed a bottom-25 branch into a top-20 branch through training, staffing changes, empowerment and leadership.
Education
Business Management -
University of Phoenix
Skills
- Strategic Planning and Implementation
- Project Management
- SailPoint Identity IQ
- Service Now
- CyberArk
- Jira
- Microsoft Azure
- Information Security Governance
- Public Speaking
- Risk Management
- Identity and Access Management
- Change Influencer
- Infrastructure Automation
- Business Process Analysis
- Data Analytics
- Stakeholder Management
- Collaboration and Teamwork
- Process improvement strategies
- Requirements Analysis
- Project management abilities
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Excellent Communication
- Problem-solving abilities
- Team Leadership
- Decision-Making
- Problem Resolution
- Work Planning and Prioritization
- Task Prioritization
- Managing Operations and Efficiency
- Team Development
- Hiring and Training
- Customer Relationship Management
- Training and Development
- Staff Management
- Strategic Planning
- Documentation And Reporting
- Project Planning
- Business Analysis and Reporting
Websites
Certification
- Microsoft Identity and Access Administrator, 2021, H949-7802
- FINRA Series 6, 2011
Volunteer Experience
- Mission Trip - Mazatlán, MX, Team Member, 2015, 2016, 2017
- Mission Trip - Cancun, MX, Team Leader, 2018, 2019
- Mission Trip - Mostar, Bosnia, Team Member, 2024
Timeline
Global IAM Enablement Manager, Information Security
Prudential plc
01.2019 - 01.2021
IAM Enablement and Automation Manager, Information Security
Jackson National Life Insurance Company
01.2018 - Current
Program Owner, Information Security
Jackson National Life Insurance Company
01.2017 - 01.2018
Business Program Owner, Operations
Jackson National Life Insurance Company
01.2012 - 01.2017
Service Center Manager, Operations
Jackson National Life Insurance Company
01.2010 - 01.2012
Branch Manager
Flagstar Bank
01.2004 - 01.2010
Business Management -
University of Phoenix